Digital Celerity LLC Achieves Premier Partner Status with New CA Global Partner Program

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Digital Celerity LLC Achieves Premier Partner Status with New CA Global Partner Program

Company Recognized For Expert Services and Solutions in CA Technologies PPM, and IT Service Management Customer Communities

SAN FRANCISCO and ISLANDIA, N.Y., August 14, 2012 -- Digital Celerity LLC and CA Technologies (NASDAQ:CA) today announced that Digital Celerity LLC has achieved Premier Partner Status as part of the new CA Global Partner Program.

San Francisco-based expert services and solution provider Digital Celerity helps companies implementing service management and project and portfolio management (PPM) systems to meet their IT service delivery, new product innovations and governance objectives.

As a Premier Partner, Digital Celerity will have access to CA Technologies dedicated partner sales support, account management, enablement, and market and business development funds. In turn, the company will continue to aggressively invest in Service and Portfolio Management for New Product Development (NPD), innovation life-cycle management, IT and Professional Services Automation (PSA) programs and solutions.

“This partnership recognizes our commitment to CA Technologies PPM solutions and the IT service management client communities,” said Bob Schwartz, managing principal, Digital Celerity. “We look forward to continuing to leverage CA Technologies market-leading Services and Portfolio Management solutions in order to help these communities achieve competitive differentiation and realize increased returns on their Agile initiatives, as well as IT and New Product Development investments.”

The CA Global Partner Program supports Digital Celerity’s business objectives by providing the company with cloud and business enablement tools for growth, and a platform-agnostic, end-to-end solutions portfolio. Also, Digital Celerity will have access to the latest CA Technologies content, including new product releases, sales tools, training and marketing support.

“Digital Celerity has demonstrated a consistent ability to help customers meet the complex challenges they face as they seek to manage IT and New Product Development projects, resources and budgets in a way that maximizes their impact on the business,” said David Bradley, senior vice president, Global Partners, CA Technologies. “The CA Global Partner Program is designed to support these efforts on behalf of our customers—and to help them bring the benefits of their expertise and our solutions to an even wider audience.”

Digital Celerity consultants assess customers’ environments and offer recommendations for improved governance, PPM change management and opportunity. Digital Celerity’s best practices and processes stem from over a decade of working with CA Clarity™ PPM to enable them to manage their entire innovation lifecycle and pursue strategic investments - all from a single solution. The automated software solution provides a foundation for smarter portfolio decisions, enhances productivity and efficiency, and enables users to quickly adapt to dynamic business conditions.

“Lumeris provides the information technology, guidance, and operational services necessary for hospitals and health plans to transform their organizations into high-performing accountable delivery systems,” said Donna Thomas, senior program manager, Lumeris. “Our PMO had to implement CA Clarity PPM within 45 days from our comprehensive PPM selection process. Digital Celerity was instrumental in developing and executing a best practices plan to deliver our envisioned capabilities, on time and under budget. We continue to leverage their expert services while enabling the powerful CA Clarity PPM capabilities for Lumeris.”

About Digital Celerity LLC

Digital Celerity was formed in 2003 to address the complex challenges facing companies implementing services and portfolio management solutions. By leveraging best practices, advanced training tools and prominent industry experts who share their knowledge to enable your company’s success, Digital Celerity enjoys a rapidly growing and delighted client base. Learn more at http://www.digitalcelerity.com.

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at www.ca.com.

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Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Which Mobile App Features make Consumers Tick?

Which Mobile App Features Make Consumers Tick?


Nuance Research Releases New Telling Data on Mobile Apps

Natural Language, Voice Biometrics, and Other Advanced Features are Set to Trigger Wider Consumer Adoption

BURLINGTON, MA. – March 7, 2012

WHAT: Mobile Apps are Here to Stay – When given the option, the majority (84 percent) of consumers would rather use a mobile app instead of calling a company for routine inquiries such as checking their balance, checking flight status and other tasks. While non-technophiles may find this mind-boggling, truth be told, mobile apps are here to stay and the numbers show that this trend is likely to continue. According to a recent survey commissioned by Nuance Research and conducted by Vocal Laboratories Inc. (Vocalabs), 85 percent of consumers expect to turn to a mobile app first for customer service over the next year.

Voice is King – The same survey also found that voice will be a key driver in mobile app growth, particularly when it comes to ease of use with a company’s customer service apps. More than half the respondents (59 percent) believe interacting with a company's mobile phone app through a natural spoken conversation would be easier than typing, while 42 percent said they believe it would be both faster and more fun than typing. For those surveyed who have already experienced natural language interactions through apps like Siri, those numbers skew higher with 68 percent thinking the interaction would be easier and 54 percent believing the interaction would be more fun. The survey also found that 77 percent would like to have the option and/or prefer to interact with mobile apps through a natural spoken conversation. Among those surveyed who have used conversational voice applications like Siri that number jumps to 91 percent.

Consumers Have an Appetite for Voice Biometrics – Nearly every consumer surveyed (a whopping 96 percent) said they make mistakes typing their passwords into their mobile phones, and 10 percent claimed that they make mistakes every time, signaling a clear opportunity for voice biometrics integration into mobile apps. Voice biometrics, which identifies each individual through their unique voiceprint, eliminates the hassle of remembering and then typing in passwords on virtual keyboards. Of the survey participants, 89 percent have more than 10 passwords that they manage, 34 percent have more than 20, and 15 percent have more than 40. Of these respondents, 77 percent feel a voice password would be more convenient than a typed password, while improved security is also a considering factor with 55 percent saying that they feel a voice password would be more secure than a typed password.