Press release:

CUSTOMER WIN: Global Shipping Company Dramatically Improves Operational Visibility and Management with BMC Software

ZIM implements Business Service Management to increase availability of business services and cut issue resolution time

JERUSALEM, Aug. 21, 2012 – ZIM Integrated Shipping Services Ltd., one of the world’s largest container shipping companies, has selected BMC Software (NASDAQ: BMC) to implement a comprehensive Business Service Management (BSM) platform, including a new command and control center complete with IT service management (ITSM) and automation capabilities.

ZIM services a global market that includes ports-of-call in more than 120 countries.  The company’s business requires 24/7 IT support and comprehensive monitoring capabilities to track its various shipping solutions.  However, ZIM’s legacy IT platform was dated, disparate, and frequently unable to manage its operational requirements.

This previous inefficiency led ZIM to realize it needed an uninterrupted, consolidated IT management solution to support its growing customer base and business needs.  The company conducted a thorough review of competitive offerings and chose BMC.

“We selected BMC’s Business Service Management platform as part of our strategy to improve service to our users, ensure business continuity and consolidate our IT centers globally,” said David Avni, chief information officer at ZIM. “I am confident that BMC’s commitment to the project, combined with the professional work of the BMC and Matrix consultancy teams, will ensure we meet the challenges according to the aggressive deadlines we have set."

The Challenge

Working with an antiquated IT platform, ZIM was unable to manage its IT needs to meet the demands of its growing business. Managing service to over 120 countries required increased availability of business services, a complete, consolidated view into IT services and faster problem resolution – all from one, unified platform. 

The Solution

Harnessing the benefits of BMC’s complementary solutions, ZIM selected BMC’s BSM platform over various other solutions to effectively manage and schedule its business processes.  Matrix, the leading information technology company in Israel and a strategic partner to BMC, is assisting with the implementation.

Benefits

Using BMC’s BSM solution, ZIM looks forward to:

• Improved real-time visibility into the impact of performance and availability issues across its global operations
• The ability to manage and monitor the effects of operational change and its global shipping assets
• Increased operational efficiency and productivity by automating certain tasks across applications, consoles, audits, logins and data centers

“These solutions will offer a rich, comprehensive set of productivity tools for managing and scheduling business processes,” said Yigal Shachak, BMC divisional manager at Matrix.  “Matrix is proud to partner with BMC to provide support and training to ZIM. This implementation will have significant business impact on ZIM by providing a more customized, efficient technology platform to manage its global IT infrastructure."

ZIM’s BSM platform includes:

• BMC ProactiveNet Performance Management Suite
• BMC BladeLogic Server Automation
• BMC Atrium CMDB
• BMC Atrium Orchestrator
• BMC Control-M Workload Automation
• BMC Remedy IT Service Management Suite

For more information about BMC, please visit:

• Follow @bmcsoftware, @ITSM_Guy on Twitter
• Become a fan of BMC on Facebook

Business Runs on IT. IT Runs on BMC Software.

Business runs better when IT runs at its best. That's why more than 20,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.

Press release:

HMEL Adopts IBM’s Analytics Solution to Improve Plant Performance and Operational Efficiency

New IBM solution to help the refinery analyze and predict behavior of operational parameters

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Bangalore - 10 Aug 2012: IBM (NYSE: IBM) today announced that HMEL, a joint venture between Hindustan Petroleum Corporation Limited (HPCL) and Mittal Energy Investment Pte Ltd, Singapore, has adopted a new IBM analytics-based solution to transform how the company manages its financial and operations data to boost business performance.

HMEL has built the 9 MMTPA (million metric tonne per annum) Guru Gobind Singh Refinery in Bathinda, Punjab. The first oil and gas project to be set up in the state of Punjab, the refinery produces petroleum products complying with Euro IV emission norms, with a capability of processing 180,000 barrels of crude oil per day. HMEL had earlier engaged IBM as its strategic partner for the design and implementation of manufacturing execution systems (MES) including the selection of the select processes and applications, as well as managing the mechanics of the program. 

The new IBM solution integrates information from the various components of the MES, enterprise resource planning (ERP), and control systems within the refinery and delivers a consolidated, single view of the data. The new technology will enable HMEL to analyze key corporate business processes including, planned versus actual investments, production, key performance indicators, among others. The system will generate near real-time information for HMEL business executives to use to make more intelligent decisions around optimizing productivity and margins.  

“As a green-field project, we wanted to leverage the best of technology to ensure world-class operations and efficiency. We needed a solution that would provide us with a centralized view of all our assets for operational management purposes. IBM’s framework, built for our industry, addressed our requirement effectively,” commented, Moiz Tankiwala, Chief Operating Officer, HMEL.  

IBM has been working alongside HMEL as part of Project Prism, the umbrella program to implement strategic applications for HMEL, to support the ERP system, manage master data (MDM), build key performance indicator (KPI) dashboards, and create an integration business application environment. The Cognos Business Intelligence solution helps HMEL in building an enterprise-class Performance Management platform closely aligned with their existing technical architecture. 

"This project is a testament to our ongoing collaboration to build smarter solutions across industries in the region. We are proud to be associated with HMEL in helping them build a truly world-class refinery,” said Vanitha Narayanan, Managing Partner, Global Business Services, IBM India/South Asia. "Amidst complex processes, like in a refinery, use of analytics can transform financial processes and improve operational efficiencies thereby establishing a new standard of excellence in business performance.”  

The IBM analytics solution not only delivers the ability to access data consistently, but also equips the organization with power to interpret, transform and derive process operation actions from the information. It provides an industry standards based information model and associated integration techniques, enabling HMEL to turn data into information that can be accessed and delivered through Web services. 

HMEL is one of the five refineries in the world to commence integrated operations from day one. The implementation at HMEL is a clear reflection of IBM’s approach to analytics that brings together its deep consulting expertise, information management and enterprise content management software, that help clients like HMEL align their organization around information; anticipate, predict, and shape business outcomes, and act with confidence at the point of impact.  

About HMEL: 

HMEL is a joint venture between Hindustan Petroleum Corporation Limited (HPCL) and Mittal Energy Investments Pte Ltd, Singapore – a Lakshmi N Mittal Company. Both the joint venture partners hold a stake of 49% each in the company, the balance 2% is held by Indian financial institutions. HMEL has built a world-class state of the art refinery, GGSR, incorporating the latest technologies. The refinery has high Nelson Complexity Index which will enable maximizing value added products even from heavy / sour crudes.  

For more information, please visit http://www.hmel.in/

About IBM India:

For more information on IBM India, please visit http://www.ibm.com/in/en/

To know more about IBM:

www.facebook.com/IBMIndiaNews 

www.twitter.com/ibmindianews

News Release from EMC - Documentum xCP

Global Financial Services Firm Increases Capacity 35% With EMC Documentum xCP

Viteos Capital Market Services Ltd. Automates Business Processes to Achieve Global Compliance and Gain Competitive Advantage

HOPKINTON, Mass. - March 7, 2012

EMC Corporation (NYSE: EMC) today announced that Viteos Capital Market Services Ltd. has significantly improved operational efficiency, achieved global industry compliance, reduced customer onboarding time, and expanded its business, gaining a 35% increase in transaction capacity by deploying EMC® Documentum® xCP, an integrated platform for building dynamic business solutions and an action engine for Big Data.

Customer Benefits:

• Increased Efficiency and Capacity by 35% — As a result of deploying Documentum xCP, Viteos enhanced efficiency and capacity by automating its organizational processes to reduce paperwork and errors. Time to onboard new clients has decreased from months to weeks.
• Achieved Global Industry Compliance — Automated enforcement of policies, process repeatability, and full audit trails enabled Viteos to reduce risk and achieve both regulatory and legal compliance in each country in which the company operates.
• Significant Cost Savings via Paperless Environment — Viteos dramatically reduced operational costs by employing Web-based access and eliminating paper-based processes resulting in dramatic cost reductions, improved worker productivity, better decision making, and enhanced service levels across its global clients.

Customer Challenges and Solution:

Viteos Capital Market Services is a global fund administrator and operational outsourcing service provider to the alternative investment community, offering tailored solutions for hedge funds and institutional investors. With a global delivery model combining real-time technology with 24x7 operations worldwide, Viteos required a more robust and scalable information management infrastructure that would support its growing business, and extend its existing Microsoft SharePoint interface without disrupting its current users.

Viteos began working with EMC as part of a project aimed at improving operational growth, meeting regulatory compliance, and increasing efficiency. Viteos selected Documentum xCP as the back-end document repository and leveraged its existing SharePoint deployment as the front-end user interface providing transparency to its customers while saving time and costs associated with training.

Using Documentum xCP, Viteos was able to establish a standardized platform, which included EMC® Captiva® for integrated enterprise capture, business process management (BPM), and document management, along with a broad feature set, enabling the company to address applications and processes in every area of the business. Tasks that were once tedious and error-prone are now automated and seamless. The solution, which is fully compliant with industry and legal regulations, also includes VMware for virtualization, reducing data center power and the number of physical servers.

Viteos has received several accolades for its business transformation achievements with the most recent recognition by Workflow Management Coalition and BPM.com. Viteos was selected as a finalist in the 2011 Global Awards for Excellence in BPM and Workflow for implementing an innovative business process solution to meet strategic business objectives.

Customer Quote:

K.B. Venkataramanan, senior vice president and CIO of Viteos

"We were outgrowing our previous infrastructure and needed a solution that could automate repeatable manual processes, reduce paperwork, meet compliance standards, scale up or down to meet changing business environments – all while keeping costs down. Not only have we met all our goals with Documentum xCP, we have grown our business by 15 percent year over year."

Executive Quote:

Rohit Ghai, Vice President and General Manager, Content and Case Management Group, EMC Information Intelligence Group

"EMC is pleased to work with Viteos to transform their operations. The financial services market is a key vertical market for us, as compliance, operational efficiency and delivering optimal customer service are key requirements. Global brands around the world rely on the EMC Documentum brand for meeting those and a variety of other needs. Increasing business transactions 35% and growing 15% year over year are impressive accomplishments; we're thrilled to play a part in the success at Viteos."

Additional Resources

• Learn more about EMC Documentum xCP.
• Learn more about EMC Captiva.
• Join the EMC Documentum communities on Twitter, Facebook, YouTube, SlideShare, the EMC Community Network
• Join the EMC Captiva communities on Twitter, Facebook, YouTube and SlideShare