Press release:

CUSTOMER WIN: Global Shipping Company Dramatically Improves Operational Visibility and Management with BMC Software

ZIM implements Business Service Management to increase availability of business services and cut issue resolution time

JERUSALEM, Aug. 21, 2012 – ZIM Integrated Shipping Services Ltd., one of the world’s largest container shipping companies, has selected BMC Software (NASDAQ: BMC) to implement a comprehensive Business Service Management (BSM) platform, including a new command and control center complete with IT service management (ITSM) and automation capabilities.

ZIM services a global market that includes ports-of-call in more than 120 countries.  The company’s business requires 24/7 IT support and comprehensive monitoring capabilities to track its various shipping solutions.  However, ZIM’s legacy IT platform was dated, disparate, and frequently unable to manage its operational requirements.

This previous inefficiency led ZIM to realize it needed an uninterrupted, consolidated IT management solution to support its growing customer base and business needs.  The company conducted a thorough review of competitive offerings and chose BMC.

“We selected BMC’s Business Service Management platform as part of our strategy to improve service to our users, ensure business continuity and consolidate our IT centers globally,” said David Avni, chief information officer at ZIM. “I am confident that BMC’s commitment to the project, combined with the professional work of the BMC and Matrix consultancy teams, will ensure we meet the challenges according to the aggressive deadlines we have set."

The Challenge

Working with an antiquated IT platform, ZIM was unable to manage its IT needs to meet the demands of its growing business. Managing service to over 120 countries required increased availability of business services, a complete, consolidated view into IT services and faster problem resolution – all from one, unified platform. 

The Solution

Harnessing the benefits of BMC’s complementary solutions, ZIM selected BMC’s BSM platform over various other solutions to effectively manage and schedule its business processes.  Matrix, the leading information technology company in Israel and a strategic partner to BMC, is assisting with the implementation.

Benefits

Using BMC’s BSM solution, ZIM looks forward to:

• Improved real-time visibility into the impact of performance and availability issues across its global operations
• The ability to manage and monitor the effects of operational change and its global shipping assets
• Increased operational efficiency and productivity by automating certain tasks across applications, consoles, audits, logins and data centers

“These solutions will offer a rich, comprehensive set of productivity tools for managing and scheduling business processes,” said Yigal Shachak, BMC divisional manager at Matrix.  “Matrix is proud to partner with BMC to provide support and training to ZIM. This implementation will have significant business impact on ZIM by providing a more customized, efficient technology platform to manage its global IT infrastructure."

ZIM’s BSM platform includes:

• BMC ProactiveNet Performance Management Suite
• BMC BladeLogic Server Automation
• BMC Atrium CMDB
• BMC Atrium Orchestrator
• BMC Control-M Workload Automation
• BMC Remedy IT Service Management Suite

For more information about BMC, please visit:

• Follow @bmcsoftware, @ITSM_Guy on Twitter
• Become a fan of BMC on Facebook

Business Runs on IT. IT Runs on BMC Software.

Business runs better when IT runs at its best. That's why more than 20,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.

EMC Press Release: BRE Bank SA Implements EMC Symmetrix VMAX

BRE Bank SA Implements EMC Symmetrix VMAX

Improves Performance, Scalability and Availability with “No Compromise” Enterprise Storage

WARSAW, Poland - March 14, 2012

EMC Corporation (NYSE:EMC) today announced that BRE Bank SA has successfully completed its implementation of EMC® Symmetrix® VMAX™ enterprise storage systems. BRE Bank selected EMC VMAX, the world's most powerful, trusted and smart enterprise storage, as the foundation for the its retail banking applications, on which the bank's 3.4 million mBank and MultiBank customers in Poland, the Czech Republic and Slovakia depend on for 25 million daily transactions. BRE Bank has been standardizing its mission-critical applications on EMC enterprise storage systems for years, reaffirming the bank's confidence in choosing EMC VMAX to replace its existing EMC storage system.

Customer Benefits:

• Increased Performance — EMC VMAX has enabled BRE Bank to improve response times for online transactions and reduce batch processing times.
• Increased Scalability — With the EMC VMAX, BRE Bank is able to scale to accommodate its fast-growing demand for disk space without compromising performance or shutting down applications.
• Enterprise Class Five-9s Availability — Thanks to the world's most trusted and powerful enterprise storage system, BRE Bank can provide its 3.4 million customers with continuous exceptional service and uninterrupted access to its retail banking applications 24 hours a day, 365 days a year, processing about 25 million transactions every day.

Customer Quote:

Przemysław Dygdoń, Data Center Director, BRE Bank SA

"We have been using EMC solutions for years. These systems have proven to be reliable and efficient, allowing our customers to access retail banking services without interruption on a 24/7 basis. EMC VMAX has met all of our functional requirements and, with its innovative features, delivered a real improvement in I/O performance under both online and batch processing scenarios. Additionally, the new solution provides sufficient upgradeability in terms of capacity and performance to support our needs for a period of four to five years."

About EMC

EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.

News Release from EMC

EMC Delivers "No Compromise" Technology, Solutions and Services for Microsoft SQL Server 2012

EMC Portfolio Enables 80% Faster Provisioning, 4X Better Performance and Up To 30X Less Backup Storage for SQL Server Applications

HOPKINTON, Mass. - March 6, 2012

News Summary:

• EMC® today announced broad technology support, new EMC Proven™ Solutions and Consulting Services for Microsoft SQL Server 2012 to help customers deploy SQL Server for mission critical data center applications.
• By leveraging EMC best-in-class technology and services with the latest SQL Server 2012 functionality, customers can increase performance and maximize data availability at a lower cost.
• New EMC Consulting services provide customers a defined path for seamless migration and adoption of SQL Server 2012 and help customers take advantage of SQL Server 2012's breakthrough insights functionality to turn data into business intelligence and competitive advantage.

Full Story:

EMC Corporation (NYSE: EMC) today announced broad technology support, new EMC Proven Solutions and Consulting Services for Microsoft SQL Server 2012 to help customers deploy SQL Server for mission critical data center applications. By leveraging EMC best-in-class technology and services with the latest SQL Server functionality, customers can increase performance and maximize data availability at a lower cost. New EMC Consulting services provide customers a defined path for seamless migration and adoption of SQL Server 2012 and help customers take advantage of SQL Server 2012's breakthrough insights functionality to turn data into business intelligence and competitive advantage.

EMC's Industry Leading Storage Platforms Optimized for Microsoft SQL Server 2012

In October 2011, an IDC¹ survey of Enterprise end-users named EMC the #1 storage choice for Microsoft Exchange, Microsoft SharePoint, and other mission critical environments. The survey ranks storage vendors on how end-users are deploying their technology with enterprise applications, and it shows that more customers choose EMC storage than any other storage for their Microsoft environments.

By leveraging EMC technologies to address SQL Server 2012 requirements customers can:

• Achieve 80% faster SQL Server provisioning with EMC® VNX™ Unified Storage;
• Automate the allocation of SQL 2012 Server storage and eliminate 95% of the typical manual storage calculation times with EMC Symmetrix® VMAXe® 100% Virtual Provisioning;
• Experience 4X more performance of SQL Server 2012 server and storage resources at a lower cost using EMC FAST (Fully Automated Storage Tiering) software, and EMC VFCache™ server flash caching solution;
• Complete more backups in less time with up to 30X less storage with EMC backup and recoverysolutions.

New EMC Proven Solutions and Consulting Services Designed for Mission Critical SQL Server 2012 Environments

EMC today announced two new EMC Proven Solutions to help customers leverage the newest features in SQL Server 2012.

• EMC SQL Server 2012 Readiness – Performance with VMAXe FAST VP and SQL Server 2012 AlwaysOn Local Availability Groups – This solution documents technology considerations for utilizing the new SQL Server 2012 AlwaysOn Availability Groups with EMC FAST VP and EMC VMAXe. The focus of this solution is to create availability groups on a FAST VP enabled VMAXe to support business requirements for read-only secondary database replicas. This approach allows for the dedication of the primary replica for mission critical online transaction processing (OLTP) workloads while isolating OLAP/BI demands.
• EMC SQL Server 2012 Multi-Site Disaster Recovery – Enabled by SQL Server 2012 AlwaysOn Availability Groups, EMC VNX and FAST Suite – This solution documents technology considerations for utilizing the new SQL Server 2012 AlwaysOn Availability Groups, with EMC FAST Suite and EMC VNX unified storage. The focus of this solution is to utilize the new SQL Server 2012 AlwaysOn transaction-level replication technology to maximize the availability of a set of user databases between two distant sites while enabling the database storage efficiency and performance to be optimized by using EMC FAST Suite on VNX 5700.

New EMC Consulting services designed for Microsoft SQL Server 2012 help business and IT stakeholders to maximize their investment in SQL Server. The services also enable the customer's environment to support mission critical application quality of service requirements and enable pervasive business intelligence for competitive advantage.

• The new Upgrade/Migration Service for Microsoft SQL Server 2012 helps customers efficiently plan, manage, and execute their transition to the SQL Server 2012 platform.
• The new EMC Consulting Self-Service Business Intelligence (BI) service helps customers empower their business users to quickly develop reports, dashboards, and scorecards without direct support from IT resources. During this service, EMC Consulting creates an interface to existing BI systems using SQL Server tools and exposes the data in a Microsoft SharePoint-based user interface.

A Diamond Sponsor of the SQL Server 2012 launch, as well as a Microsoft Certified Partner with 19 gold and silver competencies and a 21-time Microsoft Partner of the Year, EMC offers customers innovative information infrastructure, solutions and services optimized for their Microsoft environments. EMC Consulting, a business unit within EMC Global Services, works closely with Microsoft Corporation to develop and deliver services and solutions that help customers streamline deployment, migration and management of their Microsoft technology platforms. EMC Consulting accelerates its customers' journey to the private cloud through innovative and efficient use of information infrastructures to provide an optimal opportunity to federate information resources across cloud architectures.

Microsoft Quote:

Eduardo Rosini, Corporate Vice President, SQL Server Marketing, Microsoft

"SQL Server 2012 and EMC Solutions and Application services help our customers address mission critical performance, availability and data protection requirements. EMC's announcement of new consulting services that leverage Microsoft BI tools will enable our customers to use their data more competitively – providing breakthrough insights."

Customer Quotes:

Andy Fuss, Director of Technology and Engineering of CharterCARE Health Partners

"With the formation of CharterCARE Health Partners by two large, Rhode Island community hospitals, and the convergence of multiple IT infrastructures, we were faced with enormous data growth. It was clear that our traditional tape-based backup approach had reached its end. EMC Data Domain^®deduplication storage systems and EMC Networker^® as an integrated backup solution allowed us to make a transformational shift in our backup strategy. We have dramatically reduced our backup window and increased both efficiency and reliability of our SQL Server related backup process today – as well as giving us confidence as we plan to roll out SQL Server 2012. EMC has given our IT team the ability to focus on what’s most important: protecting our core business, protecting our patients, and offering the highest quality of healthcare services.”

Brian Carpenter, Vice President of Information Technology, Heritage Auctions

"SQL Server is the lifeblood of Heritage Auctions (HA.com). We use it to provide our customers with a massive amount of data, a meaningful experience on our website, and historical information to help them make educated buying and selling decisions. Consolidating our mission-critical Microsoft SQL Server infrastructure on EMC Symmetrix VMAXe has opened the door for us to go full throttle with our most strategic initiatives, from the latest Microsoft releases to virtualization to Big Data. We have the utmost confidence that when we roll out SQL Server 2012, VMAXe is going to be ready to perform and handle the increases in workload and changes in processing."

Daniel Mettling, Information Technology Manager, Park Industries

"As our business evolves, we're constantly seeking more opportunities to improve our responsiveness and streamline data processes to save time. The level of integration provided by EMC VNXe unified storage streamlines management of our SQL Server environment while the flexibility of centralized access provides us with a broad snapshot across our systems at a moment's notice. VNXe gives us the tools to make snap decisions about storage management and report to employees without interrupting our day-to-day business, meaning we save time, and ultimately, thousands of dollars."

EMC Executive Quote:

Prasad Rampalli, Senior Vice President, EMC Solutions Group, EMC Corporation

"EMC is committed to helping our customers make a seamless and effortless transition to SQL Server 2012 without compromising on performance, efficiency, simplicity or affordability. We've customized our engineering best practices, optimized our storage solutions to support SQL Server 2012, and have tailored our consulting services so that customers of all sizes are equipped with what they need to enable them to maximize information across their organization."

Dave Cox, Vice President, EMC Consulting, EMC Corporation

"Our new EMC Consulting services are right on target with EMC's strategy to support organizations' move to ITaaS so that they can better manage the massive amounts of data they are generating. EMC has the proven industry knowledge and technology expertise required to help SQL Server customers efficiently accelerate upgrades and realize the maximum value of their information."

Additional Resources

• Learn more about the EMC and Microsoft Alliance
• Everything EMC and Microsoft Community
• "Why EMC for SQL Server" Video
• Read about EMC Solutions for Microsoft
• EMC Consulting for Microsoft Platforms
• Connect with EMC via Twitter, Facebook, YouTube, LinkedIn and ECN