EMC Honored with TSIA STAR Awards for Commitment to Customer Excellence and Success
EMC Global Services Innovation Elevates EMC to TSIA Hall of Fame’s Highest Level
- Innovation in Enabling Customer Success – This award recognizes how EMC built a customer-centric governance model for its services business by anticipating a shift in the IT landscape with emerging customer requirements. Putting the voice of the customer at the center of every initiative has resulted in record levels of customer satisfaction and growth across EMC and the Global Services organization.
- Innovation in Product Supportability – This award recognizes EMC for tightly integrating serviceability into the EMC® VNXe® unified storage solution’s management platform, EMC Unisphere®. As a result, Unisphere enables automated support, facilitates self-help and provides direct links to VNXe support experts. These features have been embraced by EMC’s customers and partners while delivering high value and a superior customer experience.