UnitedHealthcare Vision and Dental Plans Each Rank Highest in Customer Satisfaction in J.D. Power Study

From UnitedHealth Group:

UnitedHealthcare Vision and Dental Plans Each Rank Highest in Customer Satisfaction in J.D. Power Study

MINNETONKA, Minn. (Nov. 24, 2014) — 

UnitedHealthcare Vision and Dental plans each rank highest in customer satisfaction among the nation’s vision and dental plan providers, according to the J.D. Power 2014 Vision Plan And Dental Plan Satisfaction Report^SM.

The report is based on responses from more than 5,600 vision and dental plan participants nationwide, measuring member satisfaction based on five key factors: coverage, cost, communication, customer service and reimbursement.

UnitedHealthcare’s cumulative score of 732 for vision was the highest of the plans analyzed, marking the second consecutive year UnitedHealthcare received the top score. UnitedHealthcare’s cumulative score of 753 for dental was the highest in the dental plan group. More information about the report is available online here.

“Every employer and community we serve has unique health care needs. UnitedHealthcare’s local-market focus and national resources enable us to meet the oral and visual health needs and enhance the well-being of the more than 20 million people enrolled in UnitedHealthcare vision and dental plans,” said Philip Kaufman, president, UnitedHealthcare Specialty Benefits. “We are grateful for this recognition from the plan participants whom we serve.”

UnitedHealthcare continues to invest in customer service enhancements and innovative new programs to help people live healthier lives. One example is UnitedHealthcare’s Bridge2Health^® program, which supports patients and health care professionals with information, decisions and outcomes for consumers with dental and vision plans that are integrated with medical benefits. More than 385 companies representing more than 5.3 million plan participants have already selected an integrated approach for their UnitedHealthcare vision and dental benefits with their medical benefits to help create healthier employees, lower health care costs and increase productivity.

Consumers have also benefited from UnitedHealthcare’s vision and dental plan designs, which often feature low out-of-pocket costs, easy-to-use web resources and integrated benefit administration.

“The growing popularity among employers and consumers of voluntary benefits, including vision, dental and financial protection plans, makes the delivery of great products at a fair price and supported by strong customer service an important focus toward helping promote better health and wellness among the people and organizations we serve,” Kaufman said.

About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw-Hill Financial.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.