Google Faces Class-Action Lawsuits Over New Privacy Policy

Google faces consumer complaints in federal courts in New York and California that claim that its new privacy policy violates the company's earlier policies which promised that information provided by a user for one service would not be used by another service without the consumer's consent.

The Internet company is being charged in both lawsuits for violation of the Federal Wiretap Act, for wilful interception of communications and aggregation of personal information of its consumers for financial benefit, and the Stored Electronic Communications Act for exceeding its authorized access to consumer communications stored on its systems. Google is also charged with violation of the Computer Fraud Abuse Act, and other counts including state laws.

The plaintiffs in both suits seek to bring nationwide class action on behalf of holders of Google accounts and owners of Android devices from Aug. 19, 2004 to Feb. 29, 2012, who continued to maintain the Google accounts and own the devices after the new privacy policy came into effect on March 1 this year.

For more, click the link below:

http://www.pcworld.com/article/252332/google_faces_classaction_lawsuits_over_new_privacy_policy.html#tk.nl_bdx_h_crawl

Energy CEOs on Pipeline Push

Harold Hamm, CEO of Continental Resources, and Larry Nichols, former Devon Energy CEO appear on CNBC to discuss U.S. energy policy.  To see the discussion, click the link below:

http://video.cnbc.com/gallery/?video=3000080042

House Dems demand meeting with Apple over privacy policy for iPhone, iPad apps - The Hill's Hillicon Valley

Two prominent House Democrats demanded a briefing with Apple over its privacy policies for mobile device applications in a letter to CEO Tim Cook on Thursday.

Apple had responded to questions from the two Democrats, Reps. Henry Waxman (Calif.) and G.K. Butterfield (N.C.), earlier this month, but the lawmakers were not satisfied.

For more, click the link below:

House Dems demand meeting with Apple over privacy policy for iPhone, iPad apps - The Hill's Hillicon Valley

News Release from Citrix Systems

Survey Finds Organizations Embracing Mobile Workstyles

Ninety three percent of organizations intend to provide flexible work environments by 2013

Santa Clara, Calif. » 3/6/2012 » According to a survey of senior IT decision makers, organizations across the globe are widely embracing mobile workstyles as a way to empower business innovation.The Citrix Global Workshifting Index, released today, indicates that by the end of 2013 ninety three percent of organizations will have implemented workshifting policies, up from 37 percent which currently offer workshifting for part, or all, of their workforce.

Mobile workstyles are enabled when people have access to the technology and policies that allow them to be as productive when they are outside the office – connected wirelessly using public networks and often times personal devices – as they are in the office using a company network and device. Workshifting is a type of mobile workstyle in which work is moved to more optimal times, locations and resources. For people, this means moving work to a place where they find inspiration and can be their most productive.  For organizations, it means reducing business and IT costs while providing flexibility to allow people to work anywhere, anytime and on any device.

Survey respondents confirmed that organizations are recognizing the benefits of mobile workstyles and workshifting including improved business productivity and agility for the organization and greater freedom, mobility and flexibility for users. They are implementing workshifting policies to reduce business and IT costs, provide greater workplace flexibility for people and improve support for an increasingly remote and mobile workforce.

Workshifting Benefits Both the Organization and People
Organizations are recognizing that giving people the ability to work from anywhere can benefit both parties. The business reaps the rewards of a highly mobile and agile business with increased productivity and lower costs while people have the flexibility to choose the ideal time, place and device for their work. According to IT decision makers, the benefits of workshifting include:

• Giving people the flexibility to choose the ideal time, place and device for their work. Seventy one percent of respondents indicated that they are using workshifting policies to enable people to work from anywhere and 63 percent to enable people to work from home when required.
• Providing people with uninterrupted access to desktops and apps during business disruptions of any kind. Ninety four percent of senior IT decision makers agreed that the need for comprehensive business continuity is very important with 93 percent of those surveyed agreeing that desktop virtualization was a very effective foundation for business continuity.
• Reducing real-estate, travel and labor costs through flex-work, telework and alternative workplace strategies. Cost savings are among the main drivers for workshifting with the reduction of HR-related costs at 45 percent, improved ability to recruit workers in lower-cost regions at 39 percent, reduction of real estate costs at 38 percent and contribution to environmental sustainability at 26 percent.
• Attracting and retaining the best people through flex-work, telework and alternative workplace strategies. Fifty one percent of IT decision makers indicated that have implemented workshifting policies to help attract and retain top talent. Nearly half of respondents also indicated that  workshifting enables organizations to tap into a broader labor pool by facilitating collaboration with and among outsourcing partners, contractors, business partners, temporary workers and consultants.

Desktop Virtualization is Primary Enabling Technology for Workshifting
Desktop virtualization is emerging as a key technology for creating a more flexible workplace with 91 percent of organizations planning to implement desktop virtualization by the end of 2013. Of those implementing desktop virtualization, 57 percent indicated they are implementing or will implement it to enable workshifting. Desktop virtualization enables organizations to access full desktops, applications and data from wherever they are, whenever and from any device a worker chooses. In addition, the security benefits of desktop virtualization ensure that confidential business information is protected from loss and theft in order to meet privacy and compliance standards. According to those surveyed, 92 percent of organizations have adopted or are adopting desktop virtualization to improve information security. People can also take advantage of online meetings and file-sharing services which allow teams to collaborate effectively regardless of the location of every individual.

Quote

Mick Hollison, vice president, Integrated Marketing & Strategy, for Citrix
“Workshifting enables organizations to be more productive and agile, and provides people with added mobility and flexibility to move work to the most convenient and productive times, locations and devices. We’ve long believed that workshifting is a key part of a solid business and IT strategy and these survey findings are an indicator that this trend is going mainstream. Organizations around the globe are moving from traditional work environments and realizing real-estate, travel and labor cost savings by enabling mobile workstyles.”

Related Links

• Whitepaper: Workshifting: a global market research report
• Whitepaper: The Top 10 Reasons to Embrace Workshifting
• Whitepaper: Workshifting: How IT is Changing the Way Business is Done
• Webpage: Workshifting Solutions
• Expert Blog: Whatever, Whenever, Wherever - The New Workplace is Anywhere You Are
• Expert Blog: Flying Free: My First 30 Days as a Citrix Remote Employee
• Expert Blog: Do Ultrabooks Mean Ultra-Productivity?
• Expert Blog: Change Brings Security?

Follow Us Online

• Twitter: @Citrix, @xendesktop, @CitrixPR
• Citrix on Facebook

Sample size
The research for the Citrix Workshifting Index was conducted independently by Vanson Bourne in October 2011, and is based on 1100 IT professionals across eleven countries. One hundred IT professionals were surveyed in each of eleven countries including: Australia, Brazil, Canada, China, France, Germany, India, Japan, the Netherlands, the United Kingdom (UK) and the United States (USA). Three quarters of respondents were from organizations of 1000 or more employees, one quarter were from organizations of 500-999 employees.

The research is based on the insights and experiences of 1,100 senior IT decision-makers from organizations of over 500 employees, across 11 countries in North America, South America, Europe and Asia.

About Citrix
Citrix Systems, Inc. (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.

Updating Travel Policy

News release from American Express:

The One Business Resolution Companies Can't Afford to Break: Updating Travel PolicyLess Than One Third of Companies Have Updated Their Travel Policies within the Last Year According to New Research from American Express Global Business Travel

NEW YORK, NY,  February 6, 2012 -- 

New research by American Express Global Business Travel outlines gaps and opportunities for companies to strengthen managed travel programs by focusing on their travel and expense policies early this year. Analyzing nearly 100 travel policies of global, multinational, and mid-sized companies, the research shows less than one third of these companies overall have updated their travel policies within the last year. This oversight can leave companies exposed to losing hard-earned corporate negotiated rates, and more importantly, may put travelers at unnecessary risk.

"It's a new year and with any good business practice, corporate travel departments are setting goals, including bringing their programs in line with the competition and external marketplace dynamics," said Christa Degnan Manning, director of EXPERT INSIGHTS research, American Express Global Business Travel. "However, like many improvement resolutions, reviewing and revising travel policy tends to get neglected. Yet a healthy travel policy can help companies achieve long-term success. Policies can support business-critical goals such as risk mitigation and employee engagement, as they touch on issues from traveler safety and security to corporate social responsibility."

This new Best Practice Roadmap report on Travel Policy, produced by EXPERT INSIGHTS, shows many organizations still need to close the gap between their policy content and emerging industry trends.

Highlights of the policy gaps exposed in this report, based on 100 corporate policies reviewed, include:

• Only 12% addressed traveler security despite it being a critical issue for companies to consider as more and more employees embark on worldwide business travel today
• 80% did not address reimbursement of ancillary fees such as checked bags, reservation change fees, or other for-purchase services offered at hotels and car rentals
• Only 35% of smaller companies and large international organizations require an agency to book hotels, compared to 85% of global companies
• None of the travel policies addressed the use of mobile applications or even referenced tools they may have available for travelers to use on the road or when working remotely
• 70% of companies do not provide specific guidelines to travelers on when it makes sense to book airfares through a non-preferred supplier if the ticket price is less expensive

"Policy is the foundation of a successful managed travel program and maintaining this infrastructure by conducting regular check-ups is paramount," said Helen Brough, Advisory Services Global Policy Practice Director, American Express Global Business Travel. "In our policy practice we have identified over 300 areas companies should be reviewing in their policy for the best outcomes – for the company, for the traveling employees, and for ultimate travel management program success. Companies that are most successful are those that regularly review and update their travel policies based on changing market conditions as well as focus on communicating those policies to their travelers."

FILLING THE GAPS

• Security: Companies should provide guidance to their travelers for the range of areas associated with security, such as how to prepare for a trip, what to do during a trip, and after travel, particularly when traveling to high-risk destinations. Guidance around what to do during a travel emergency or disruption should also not go overlooked in policies, as well as information on security around company assets.
   
• Fees: Addressing the various fees that travelers are confronted with while on the road remains a policy opportunity. It should be made easier on travelers in understanding what is reimbursable as well as being made aware of waived fees and other benefits associated with booking with preferred suppliers, such as free checked baggage on airlines or complimentary wi-fi as part of a hotel rate.
   
• Hotel Compliance: Safety and security rank at the top of the list of reasons for traveler compliance to hotel policy. Knowing the city to which a traveler is headed is only half of the equation, particularly when locating travelers in an emergency. This area also poses the greatest area of leakage in travel policy, compromising negotiated rates when booking hotels outside of policy. Companies should communicate to travelers the reasons for booking hotels at the same time as air reservations.
   
• Mobile Technology: There have been advancements in travel technology that can help business travelers manage trip details before, during and after traveling. Company supported mobile applications can be used to facilitate communication, both during critical issues like travel emergencies and for day-to-day support, including policy and traveler benefits notifications. A successful travel policy should include rules for these resources, and help travelers find and take advantage of them to save time and increase compliance.
   
• Addressing Lowest Logical Airfare: Companies increasingly have introduced language instructing employees to find the lowest fare possible, regardless of whether or not a flight is with a preferred supplier. The reality of this practice is that the individual trip savings by booking cheaper fares with non-preferred airlines can jeopardize negotiated rates, unintentionally driving up overall travel costs over time. Guidelines should be established indicating when this practice should be used. Recent capacity constraints, merger and acquisition activity, and even low-cost carrier dynamics require that travel managers revisit this concept and communicate it appropriately in policy.

Tips for Making Policy Connect to Travelers
"As today's global marketplace is constantly changing, and the logistics of capitalizing on growth in emerging markets make travel more complex than ever before, it is not enough to just develop a travel policy and assume that employees know what to do with it," continued Brough. "Companies should be actively leveraging and communicating their travel policy to employees and enlisting influencers within the company such as Human Resources, Security and Legal to support these efforts."

• Make it Accessible: There are many ways a company can address communicating to travelers and encouraging compliance, including using pre-trip tools, policy messages integrated at the point of sale and even prior to booking. Intranets and other portals can also provide a channel to communicate policy to help travelers make the right decisions.
   
• Appeal to the Traveler: If travelers do not understand their travel policy or know where to find it, it is unlikely that it will be adhered to or that travelers will be able to benefit from the perks. Most employees want to do the right thing by the business, so businesses need to let employees know what is in it for the company and for them. That way the traveler can benefit from the perks of following the policy and the company can benefit from travel policy compliance.
   
• Revisit for Relevancy: Establish a policy team with representatives from all stakeholders, including those that can represent the traveler, and charge them with the maintenance of the travel policy. Then communicate changes to travelers so everyone can stay current.
   
• Eliminate Uncertainty: It has been reported that one in four expense reports is typically sent back to the traveler for clarification or additional documentation support. Travel policy should take into consideration the process for expense reimbursement. The better a traveler understands the reimbursement process, the less time will be spent on re-doing these reports.

About American Express Global Business Travel
American Express Global Business Travel, a division of American Express Company, is a global industry leader in business travel and meetings management committed to helping businesses succeed through cost-effective program management, world-class customer service, and enhanced traveler productivity support worldwide. Through leading online, offline and on-the-go solutions, consulting services, business insights and research, supplier negotiation expertise, and meetings and events capabilities, innovative services are delivered to clients to maximize the return on their travel and meetings investments. Learn more at americanexpress.com/businesstravel interact with peers on businesstravelconnexion.com and follow us onfacebook.com/businesstravelconneXion and twitter.com/btconnexion.

American Express operates one of the world's largest travel agency networks with locations in over 140 countries worldwide. Total travel sales volume processed in 2010 was $25.7 billion, including consolidated volume and non-consolidated volume processed through joint ventures and its partner network.

American Express Company is a global services company, providing customers with access to products, insights, and experiences that enrich lives and build business success.

FedEx CEO on Job Growth & Competitiveness

This morning FedEx founder and CEO Frederick Smith was interviewed on CNBC's Squawk Box.  Smith said that changing certain policies, especially the tax code, is needed to make the U.S. an attractive place to do business.  Of course, more business means more jobs.  To watch the interview, click the link below:

http://video.cnbc.com/gallery/?video=3000070059