Avanade and Accenture Named to 2012 Inner Circle and President’s Club For Microsoft Dynamics

Press release from Accenture:

August 29, 2012

Avanade and Accenture Named to 2012 Inner Circle and President’s Club For

Microsoft Dynamics

 

NEW YORK; Aug. 29, 2012 – Avanade, a business technology solutions and managed services provider, and Accenture (NYSE: ACN), a global management consulting, technology services and outsourcing company, have jointly been named to the 2012 Microsoft Dynamics Inner Circle and 2012 Microsoft Dynamics President’s Club. The awards recognize Avanade and Accenture as high-performing Microsoft Dynamics partners with a commitment to customer satisfaction.

 

Mick Slattery, Avanade’s executive vice president of global service lines, said, “As a global leader in Microsoft Dynamics services, Avanade works closely with companies to help them build deeper customer relationships and profitable businesses. Our industry solutions coupled with our deep Microsoft expertise enable us to deliver the right solutions for our customers to meet changing consumer expectations and business demands. Recognition as a top Dynamics partner is a testament to the strong relationship we’ve fostered with Microsoft and business results we’re helping customers achieve.”

 

The Microsoft Dynamics President’s Club honors high-performing Microsoft Dynamics partners with a commitment to customers reflected in their business success and growth. This group represents the top five percent of Microsoft Dynamics partners worldwide. The Microsoft Dynamics Inner Circle represents an elite group of the most strategic Microsoft Dynamics partners from around the globe, with sales achievements that rank them in the highest class of the Microsoft Dynamics global network of partners. These partners are recognized for their exceptional overall company performance in delivering valuable solutions to Microsoft Dynamics customers.

 

Scott Harrison, global managing director of alliances channel management at Accenture, said, “Consumers are more demanding than ever and are not afraid to look at alternatives when they receive poor service. For the last decade, we have helped organizations deliver exceptional customer experiences and improve loyalty with solutions built on Microsoft Dynamics CRM and Dynamics AX. We’re seeing high demand for Microsoft Dynamics products due to their ease of use, speed of deployment, low cost of ownership and flexible delivery options via cloud computing or on-premise. We look forward to an ongoing partnership with Microsoft to help companies achieve high performance.”

 

This marks the sixth year that Avanade and Accenture have been named to the Microsoft Dynamics Inner Circle and the fourth consecutive year that the companies have been name to the President’s Club.

 

“Avanade and Accenture have developed a leading reputation by supporting organizations with highly adaptable and scalable solutions to improve their customers’ experience,” said Doug Kennedy, Microsoft. “This recognition is a direct reflection of their continued excellence and partnership with Microsoft Dynamics solutions and services.”

 

About Accenture

Accenture is a global management consulting, technology services and outsourcing company with over 249,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.

 

About Avanade

Avanade provides business technology solutions and managed services that connect insight, innovation and expertise in Microsoft® technologies to help customers realize results. Our people have helped thousands of organizations in all industries improve business agility, employee productivity, and customer loyalty. Avanade combines the collective business, technical and industry expertise of its worldwide network of experts with the rigor of an industrialized delivery model to provide high quality solutions using proven and emerging technologies with flexible deployment models–on premises, cloud-based or outsourced. Avanade, which is majority owned by Accenture, was founded in 2000 by Accenture LLP and Microsoft Corporation and has 16,000 professionals in more than 20 countries. Additional information can be found at www.avanade.com.

 

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Rapid Adoption of Microsoft Dynamics Continues Across U.S. Government, Education and Health Organizations

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Rapid Adoption of Microsoft Dynamics Continues Across U.S. Government, Education and Health Organizations

New customers turn to Microsoft Dynamics to reduce operating costs, boost efficiency and improve citizen service delivery.

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HOUSTON — March 19, 2012 — At Convergence 2012 today Microsoft Corp. announced 11 new Microsoft Dynamics customers from across the government, education and healthcare markets. These customers, including the United States Citizenship and Immigration Services (USCIS), the Louisiana State University (LSU) AgCenter, and the Los Angeles County Department of Public Health, join more than 1,000 public-sector organizations across every state in the U.S. that have adopted Microsoft Dynamics ERP and Microsoft Dynamics CRM to drive transformative cost savings and efficiencies. “Government, education and healthcare organizations are facing increasing constituent demand for services in the face of harsh budget realities,” said Amir Capriles, senior director, Dynamics U.S. Public Sector at Microsoft. “Given these common challenges, our public-sector customers are turning to Microsoft Dynamics offerings to maximize resources and make more effective use of mission-critical data.” Microsoft Dynamics capabilities serve a range of needs unique to the government, education and healthcare industries, from finance and human resources applications to information management tools designed to help streamline social services delivery, grants management, student recruitment, telemedicine and many other public-sector missions. The Microsoft Dynamics platform also allows organizations to realize these benefits using familiar, easy-to-use tools, equipped with interoperable collaboration assets that improve communications with colleagues, students, customers and constituents. The following public-sector organizations have recently implemented Microsoft Dynamics solutions for cost and efficiency benefits: Government and Healthcare • Orange County Sheriff’s Department. Focusing on the proactive career development of their sworn officers, the Orange County Sheriff’s Department in California has secured Microsoft Dynamics CRM 2011 to develop a commendations and complaints tracking solution. Microsoft Dynamics CRM 2011 is enabling sheriff personnel to effectively capture and respond to both commendations and complaints received as part of the Personnel history Index initiative within the department. • Riverside County Economic Development Agency. In an effort to reduce ongoing system maintenance costs, the agency is leveraging Microsoft Dynamics CRM 2011 to deliver a facilities management solution. The solution will manage all county buildings and will enable county employees to submit service request tickets that will be routed to the appropriate technicians based on service areas and skillsets to help ensure that requests are handled properly and according to county standards. • Sound Transit. Created to provide safe and reliable bus and train service in the Puget Sound area, Sound Transit selected Microsoft Dynamics CRM Online to manage its customer service, community outreach and communications activities. Microsoft Dynamics CRM Online enables Sound Transit to leverage existing cloud investments and will effectively track information about customers and projects to help ensure all members of the organization are informed about customer interactions. • Bureau of Indian Affairs. With Microsoft Dynamics CRM, social workers at the Bureau of Indian Affairs will be able to deliver programs more effectively than before in some of the most isolated and economically depressed areas of the United States. The impact goes far beyond business efficiency to deliver an enhanced welfare and benefits program experience. • USCIS. Microsoft Dynamics CRM was selected as the platform to modernize USCIS due to its flexibility and rapid time-to-value, which is critical to the success of the USCIS’s immigration verification program. The overall USCIS strategy leverages information, talent, process and technology to understand, better serve and manage the verification program’s constituents. Microsoft Dynamics CRM is a critical component to making the program successful. • California Department of Financial Institutions. By deploying a cloud-based solution running on Microsoft Dynamics CRM, the California Department of Financial Institutions can now provide greater focus on serving the constituents in California with its public records tracker. Using Microsoft Dynamics CRM, many processes have been streamlined and the department has become a much more productive organization than before. Staff members are very confident that they are able to complete their work more efficiently. • Illinois Department of Corrections (IDOC). The IDOC leverages Microsoft Dynamics CRM as an enterprise offender management solution to provide a comprehensive, cost-effective set of tools and technologies to help improve coordination and management of information and services within the department. The solution is built on existing investments and provides a connected, scalable platform to combine data from multiple sources and create an electronic master file to provide a single, departmentwide view of inmates. • Los Angeles County Department of Public Health. The county has implemented Microsoft Dynamics CRM and configured the solution to meet the needs of vehicle inspection, nurse workload and communicable disease tracking, as well as the labeling of prescriptions. With Microsoft Dynamics CRM it now takes nurses only two days to learn the system versus the six months that it used to take. The result has sharply increased productivity and the county’s ability to rapidly deliver care. With the built-in audit trails in Microsoft Dynamics CRM, the department can capture a record of every instance someone looks at or changes a patient case record, which helps the county easily comply with HIPAA. • New York State Office For People With Developmental Disabilities (OPWDD). OPWDD’s new case management solution, built on Microsoft Dynamics CRM and in partnership with Mid-America Consulting Group, allows people with disabilities and their families to be more proactive in their service decisions by creating an electronic record for private and public-sector agencies to share case-specific information in real time. The ability to link directly into legacy systems and leverage existing platforms is significant in integrating information from both old and new systems. In addition to the ability to support better decisions about services that people need, the solution improves business practices with enhanced audit and accounting abilities. The solution is a critical component in transforming the way the department conducts business. Education • LSU AgCenter. The LSU AgCenter, tasked with providing citizens with research-based educational information on agriculture, wanted an easier and more efficient way to report on business practices and help demonstrate compliance with government requirements. In addition, the university needed a lower-cost, less burdensome solution to assess the effectiveness of its outreach programs. To address this challenge, the LSU AgCenter deployed Microsoft Dynamics CRM and tailored the solution to the needs of its outreach programs. Now, with one system in place, the LSU AgCenter has eased government reporting, providing reports on an as-needed basis; improved business insight; and eased its development and IT support requirements. • National Heritage Academies. National Heritage Academies is making significant progress in helping children fulfill their promise and potential. At the foundation of that progress is Microsoft Dynamics CRM. National Heritage Academies is now better able to foster more meaningful, substantive conversations around ways to enhance student learning experiences. Using Microsoft Dynamics CRM, the organization is using data to track teacher activities and performance, resulting in analyses that help guide the future performance of teachers and programs. Its process now has a platform to change the analysis from a qualitative, subjective evaluation to relevant, actionable insights. With this information, National Heritage Academies is achieving a higher level of accountability, linking all its activities directly to student achievement. More information about Microsoft Dynamics and how it can help organizations achieve their goals can be found by visiting the dedicated solution websites for government, education and healthcareorganizations.

Microsoft Dynamics: Translating Customers' Aspirations into Reality

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Microsoft Dynamics: Translating Customers’ Aspirations Into Reality

Microsoft announces key releases and cloud road map for customers on the path to the Dynamic Business transformation.

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HOUSTON — March 19, 2012 — Customers of Microsoft Corp. (Nasdaq “MSFT”) gathered today at Convergence 2012 to hear how Microsoft Business Solutions will help them become connected, forward-looking organizations. With an explicit commitment to simplicity and agility, Microsoft is designing software and cloud-based services that can help businesses be truly dynamic and inspire people to a higher level of commitment, innovation and leadership and, in turn, help businesses and people realize their full potential. Today at Convergence, Microsoft unveiled the evolution of its vision to help organizations become Dynamic Businesses. “People are the heart of every business, and Microsoft business solutions deliver on the promise of enabling people to do their best work through modern, elegant business applications that provide unrivaled time to value, simplicity and agility,” said Kirill Tatarinov, president, Microsoft Business Solutions, speaking to more than 10,000 attendees in the opening keynote presentation at Convergence 2012. “We are committed to the technical and business process innovation necessary to help customers transform into Dynamic Businesses.” Delivering Innovation for Dynamic Businesses Microsoft Dynamics has continued to deliver on its promise of providing innovation for Dynamic Businesses by announcing that much of its portfolio of business solutions will be updated by the end of calendar year 2012. Microsoft Dynamics AX 2012 launched last fall and was followed by Microsoft Dynamics AX 2012 for Retail in February of this year. Microsoft Dynamics AX 2012 R2 will be available worldwide in Q4 calendar year 2012, and will deliver major industry enhancements such as multichannel retail capabilities with Web storefronts, as well as RoleTailored, in-context business intelligence using the latest Microsoft SQL Server technologies. Microsoft also announced that both Microsoft Dynamics NAV 2013 and Microsoft Dynamics GP 2013 will be cloud-enabled for Windows Azure, optimized for small and midsize businesses (SMBs), and generally available in Q4 of calendar year 2012. The beta release for Microsoft Dynamics NAV 2013 is expected in May 2012. In addition, the company reiterated its commitment that the next major release of Microsoft Dynamics AX will evolve as an enterprise cloud service offering from Microsoft. Earlier this year, Microsoft also announced the Q2 service update of Microsoft Dynamics CRM featuring native mobile support for popular mobile devices. In keeping with its commitment to release updates to its cloud service twice a year, Microsoft announced the next Microsoft Dynamics CRM service update will be available in Q4 calendar year 2012, delivering capabilities in social customer care and cloud-based data enrichment services. Microsoft Partners Help Customers Transform Into Dynamic Businesses Microsoft today announced that the independent software vendor (ISV) ecosystem for Microsoft Dynamics NAV 2013 will offer multiple vertical services hosted on Windows Azure to provide customers with the specialized capabilities required for their businesses, from industrial equipment manufacturing to specialized retail and fashion, with more offerings becoming available over time. “I am excited by the opportunity that cloud provides To Increase to better serve our customers,” said Cornelis Bosch, chief executive officer of To Increase, a Microsoft Gold Certified partner and global ISV. “Our end-to-end industry solutions, powered by the strength of Microsoft Dynamics on Windows Azure, represent a comprehensive, consumer-centric, next-generation business solution for customers.” Microsoft also announced a number of significant global ISV partners supporting Dynamics AX 2012. Accenture (transportation services solution), Bull (public sector), Cincom Systems Inc. (complex enterprise and manufacturing solutions), and McLane Logistics Technology (distribution solution) have all chosen Microsoft Dynamics AX 2012 as the foundation for their solutions for its modern architecture, flexibility and ease of use and for ensuring their customers a path to the cloud. These partners join Microsoft’s broad portfolio of other leading vertical global ISVs, which view Microsoft Dynamics as a critical component in helping propel customers to become connected, forward-looking enterprises. CareWorks (social services solution) and Redknee Inc. (customer care solution) are also entering the global ISV program, joining Ericsson (call center) and Convergys (customer care solution) to build their solutions on the innovation, flexibility and agility of Microsoft Dynamics CRM. Microsoft is also announcing a social intelligence alliance with InsideView Inc., a silver sponsor for Convergence 2012 and 2011 Microsoft Dynamics Marketplace Solution Excellence Partner of the Year. This alliance will allow customers to use the InsideView platform directly within Microsoft Dynamics CRM to analyze social media and user-contributed, traditional and proprietary editorial information to provide compelling insights about their customers directly within Microsoft Dynamics CRM at no additional cost. Dynamic Business Momentum Microsoft announced the latest Microsoft Dynamics CRM adoption numbers, with 33,000 customers and 2.25 million users, and is showcasing a record number of customers who are making the Dynamic Business transformation. Customers such as Hunter Douglas Group, Rockwater Energy Solutions and World Vision Inc. are taking advantage of the simplicity and agility that Microsoft Dynamics AX 2012 delivers today. Lotus F1 Team has chosen Microsoft Dynamics for its end-to-end business transformation, from design and manufacturing to retail and merchandising operations. Microsoft Dynamics helps customers, such as Big Brothers Big Sisters of Canada, Specialists On Call Inc., Nissin Foods Co., The Bradshaw Group Inc., Sta-Home Health & Hospice, Hydro Resources Inc., Kauffman Center for the Performing Arts and the New York Jets, get to the heart of what really makes an organization successful. More information about Microsoft’s Dynamic Business vision can be found by downloading the new white paper at http://www.microsoft.com/en-us/dynamics/about.aspx. More information and news from Convergence 2012 is available at http://www.microsoft.com/presspass/presskits/dynamics. The opening keynote presentation and general session keynote speeches are available on the new virtual event platform for Convergence 2012. Those who want to follow and engage with the Microsoft Dynamics Twitter community can do so at @MSDYNCOMM using #CONV12.