Press release:

CUSTOMER SUCCESS: PEMEX Taps Into Deep Well of Business Value with BMC Business Service Management Platform

Global oil giant works with BMC to drive unprecedented service delivery and customer satisfaction

HOUSTON, Aug. 7, 2012 – Petroleos Mexicanos (PEMEX) is the largest company in Mexico and Latin America. Providing superior products and services to customers is the oil giant’s top priority.

When Abraham Galan became chief information officer at PEMEX, however, he discovered that the company operated a highly disparate IT system that managed more than 1,000 IT applications and multiple data centers. Galan quickly saw that IT was inhibiting PEMEX’s ability to maintain and scale a wide array of services, negatively impacting customers, partners and employees.

To connect and standardize its infrastructure, applications and processes, Galan and PEMEX did not hesitate to make sweeping changes, implementing BMC Software’s (NASDAQ: BMC) Business Service Management (BSM) platform.

Prior to switching its IT management to the BMC platform, PEMEX had tried almost every tool available in the market. Each had proven unproductive and inefficient, as none were able to deliver common IT processes for PEMEX, much less a cohesive IT services strategy. Major changes in the business provided Galan with an unprecedented opportunity to connect the dots between PEMEX’s IT infrastructure, applications and processes and BMC solutions paved the way. 

“I would definitely recommend BMC Software products because they deliver an integrated view [of IT management],” said Galan. “Looking ahead, BMC remains the best choice, not only for monitoring PEMEX IT services and processes, but also to configure the rest of our business processes. IT will continue to drive PEMEX’s growth. The capabilities that BMC delivers are absolutely key to that success.”

The Challenge

A disparate and disconnected IT infrastructure created an environment that was inefficient and increasingly difficult to manage. This meant IT employees spent too much time researching and determining the root cause of problems and not enough time on business-critical work.

The Solution

The company needed to implement a solution for IT that would deliver a complete picture of its IT infrastructure. PEMEX chose BMC’s Business Service Management platform because of the company’s ability to deliver a comprehensive and integrated IT management view that also mapped back to business processes. BMC solutions offered PEMEX the opportunity to achieve application and infrastructure consolidation, as well as IT standardization.

Benefits

In choosing BMC as a technology partner, PEMEX has been able to view its value chain, not just in terms of IT services, but also in terms of its business processes. To date, PEMEX has experienced significant benefits including:

• Improved levels of customer service
• Better visibility into overall work flows and processes
• Improved resource management

For more information on PEMEX’s implementation and BMC solutions, please visit:

• Watch the full video here
• Learn more about Business Service Management
• Become a fan of BMC on Facebook

Business Runs on IT. IT Runs on BMC Software.

Business runs better when IT runs at its best. That's why more than 20,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.