At this year’s ExCom 2016 event, one of the most intriguing and thought-provoking sessions came fromEsteban Kolsky, former Gartner analyst and one of the most respected thought leaders focusing oncustomer service. Kolsky, who also is the founder of ThinkJar Research, presented on why he feels the customer service function, as we know it today, will be gone in 10 years.
Below is an edited transcript taken from his presentation. To see the entire presentation, click on the YouTube video below.
Esteban Kolsky of ThinkJar: Customer Service Will Not Exist in 10 Years
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