Press release:

CUSTOMER SUCCESS: Specsavers Drives Large Global Expansion Using BMC Software Solution

BMC delivered unmatched price-to-performance capability

LONDON, August 13, 2012 – UK-based Specsavers, the largest privately-held optical chain in the world, has been executing a major expansion plan to double its number of stores. Faced with an aggressive timeline, the company needed an IT service management platform that was flexible enough to meet the diverse needs of its growing base of optometrist partners.

Specsavers selected BMC Software (NASDAQ: BMC) because its products exceeded the optical company’s price-to-performance requirements.

“We didn’t look at systems from HP because we were looking for a more medium-priced solution. In fact, price was an important buying criteria and nothing could match the price-to-performance capability of the BMC FootPrints solution,” said Mark Beard, IT project manager for Specsavers.

He added, “BMC was clearly the one that met all of our requirements, especially the need for a solution that was both open and ITIL-friendly.”

The Challenge

Specsavers ques­tioned the long-term usability of its existing IT service management package, Psylvestries, in light of thepressures of their aggressive growth strategy. They needed a cost-efficient, unified IT solution that would support its expanding partnerships around the world.

The Solution

Specsavers identified BMC as the clear choice over competitive products because the solution met all their requirements – from performance to price.

Benefits

BMC FootPrints equipped Specsavers with a scalable IT service management platform to manage its rapid expansion plans. Specsavers has experienced a number of benefits, including:

• Improved service to stores around the globe
• Achievement of ninety-nine percent of its service level targets for the business
• Better visibility through a centralized, global solution
• An open architecture option at a time when the company was moving away from Microsoft and other proprietary platforms

For more information on Specsavers’ implementation and the BMC FootPrints solution, please visit:

• Read the full Specsavers case study
• Read BMC’s latest ITIL whitepaper, “ITIL for All”
• Access the BMC FootPrints Customer Community
• Follow @BMC_FootPrints on Twitter
• Become a fan of BMC on Facebook

Business Runs on IT. IT Runs on BMC Software.

Business runs better when IT runs at its best. That's why more than 20,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.