Press release:

CUSTOMER WIN: Comverge Lights Up Business Performance with BMC Remedyforce

BMC’s cloud service desk solution helps reduce costs and increase business efficiency

SAN FRANCISCO – SALESFORCE.COM DREAMFORCE – Sept. 18, 2012 – For intelligent energy management solutions provider Comverge, cutting costs and increasing efficiencies across its IT functions were important goals. The organization realized an opportunity to lower costs while enabling more efficient IT processes by replacing its existing IT service desk application with a more modern cloud based solution.

The company selected the Remedyforce Service Desk solution from BMC Software (NASDAQ: BMC).

“The [cost structure] of the solution we previously had actually charged ’per user’,” said Danielle Bailey, Comverge IT Manager. “As we grew, that expense continued to grow, even though it wasn’t providing us the same ROI per person. One of the reasons we went with Remedyforce is that we wanted to be able to reduce that cost.”

Bailey added, “Because Remedyforce is web-based, everybody can access it. It’s great. The end-users say that Remedyforce is a lot easier for them to use and to share with others. We have been able to show where IT is actually starting to save money by increasing efficiency and productivity.”

The Challenge

In efforts to cut IT expenses while improving efficiency, Comverge needed a cost-effective service desk solution that would support new processes and enable superior communications at all levels of the organization.

The Solution

Comverge chose BMC to reduce costs, improve efficiency, and enable better collaboration among service technicians and with upper management. BMC also provided better change management controls, allowing Comverge to more easily comply with industry regulations.

Benefits

BMC’s cloud-based solution offered Comverge improved mobile capabilities and change management tracking. It also provided robust collaboration among peers to help them resolve problems faster and improved communication with senior executives. Comverge has experienced a number of additional benefits by implementing the Remedyforce product, including:

• Reduction of IT support costs by $50,000 annually through improved software cost structure to a subscription model versus a license model
• Increased efficiency for field technicians through the use of mobile apps for ticket logging
• Improved reporting and communication with senior managers related to incidents and ongoing resource needs
• Enhanced Sarbanes-Oxley compliance related to improved change management tracking and workflows

At Dreamforce 2012

BMC will offer a preview of new product features to its Remedyforce Service Desk solution at Dreamforce 2012. New product features include major integrations with asset management features found in BMC FootPrints to help IT help desk technicians resolve end-user issues faster. New release management features to existing ITIL processes allow IT organizations greater visibility and control to manage multiple changes and tasks to enterprise-wide application updates for customers. Finally, over 50 customer-suggested enhancements focused on reducing time to value and improving overall end-user satisfaction have been added to the new release of Remedyforce.

The new features are expected to be available for customers later this calendar year, in the November timeframe.

Read a BMC blog for more detailed information about the new product updates.  

Danielle Bailey of Comverge will be speaking at Dreamforce 2012 in San Francisco with BMC Software. For more information at the event, visit BMC at Booth #613.

Tweet This: @Comverge streamlines business processes and reduces costs with @BMC_Remedyforce #ITSMhttp://zd.net/NQoMQm

For more information about Comverge and their implementation of the BMC Remedyforce Service Desk solution please visit:

• Access an interview with Comverge at ZDNet
• Follow @BMC_Remedyforce and @BMCSaaSGuy on Twitter
• Access the BMC Remedyforce Customer Community
• Become a fan of BMC on Facebook

 

 

Business Runs on IT. IT Runs on BMC Software.

Business runs better when IT runs at its best. That's why more than 20,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.

Konica Minolta Uses Panda Security to Easily Manage Security for its Highly Distributed Workforce

• Konica Minolta Portugal has trusted Panda Security to protect its IT network for more than eight years

Konica Minolta, a leading provider of IT and office equipment, has been working with Panda Security to help protect its highly distributed workforce in Portugal for more than eight years.

For Konica Minolta, the benefits of being able to manage the protection of the entire network remotely is of special relevance with its dispersed IT infrastructure. By eliminating the need of local teams being dedicated to security or constantly traveling between the branches to provide internal IT support, Konica Minolta is able to focus on its core business. Konica Minolta’s IT infrastructure is made up of approximately 200 computers mainly concentrated at its headquarters in Prior Velho, Lisbon, with offices in three other strategic cities (Porto, Coimbra and Faro).

“The antivirus solution Panda Security for Enterprise guarantees the protection of all workstations and servers, which are easily managed from a single location through the Panda AdminSecure tool”, said Delfim Oliveira, IT Manager of Konica Minolta Portugal. This gave Panda a competitive advantage over its competitors. “The security decision was strongly motivated by Panda being the most innovative company on the security solutions market”, explained Oliveira.

Panda Security has been able to meet all of Konica Minolta’s needs. “Since installing Panda’s products we haven’t had any infection issues, which provides us with significant peace of mind” said Oliveira.

One of the most outstanding features of Panda Security for Enterprise is “the ease of management provided by the AdminSecure centralized console”, which sets it apart from its competitors.

Konica Minolta’s experience of dealing with Panda Security reflects the support mantra to provide a quality service by maintaining a close relationship. Delfim Oliveira described the relationship with Panda’s support technicians as follows: “Whenever it was requested, Panda Security support displayed technical competence and professionalism, solving incidents with either a remote fix or in some cases an onsite visit”. However, he clarified that “The stability of the Panda solution installed on our systems ensures no current incidents and the experience we have gathered during our years of partnership allow proactive protection against new threats”.

Panda Security for Enterprise provides the most advanced proactive protection in a multi-tier flexible architecture covering all network layers. Its functionalities include network access and application control. Panda Security for Enterprise provides complete protection against known and unknown threats, based on a combination of the most advanced proactive technologies and comprehensive, periodic audits.

Panda Security’s solution combines unauthorized Internet access filtering, anti-spam and anti-malware protection, content filtering and detailed reports.

For more information about Panda Security for Enterprise, please visit: http://www.pandasecurity.com/enterprise/solutions/enterprise

For more on Konica Minolta’s customer success story, please visit:  http://press.pandasecurity.com/press-room/case-studies/