PRESS RELEASE

Cisco Announces Intent to Acquire ClearAccess

Acquisition Enhances Cisco's Network Management Capabilities, Enabling Service Providers to Better Deliver, Manage and Monetize Their Services

SAN JOSE, Calif. – March 28, 2012 – Cisco today announced its intent to acquire privately held ClearAccess, a Vancouver, Wash. based company that provides TR-069-based software to service providers for the provisioning and management of residential and mobile devices. This acquisition includes ClearAccess' software business and talent. The hardware portion of ClearAccess' business, Smart RG Gateways, will continue forward as SmartRG, Inc. Cisco and ClearAccess' combined network management and software capabilities will enable service providers to better deliver, manage and monetize their services, while helping to improve operational efficiencies and customer experiences.

Service providers are faced with growing network complexity, exploding video and data traffic, and an increasing number of devices connected to their networks. With the proliferation of these devices, service providers are looking for ways to immediately lower operating expense while delivering and enabling new services. ClearAccess' management and software capabilities will augment Cisco Prime—Cisco's network management software portfolio—by offering service providers a set of powerful tools  for managing the connected home, including  monitoring and managing bandwidth usage, parental controls, diagnostics and analytics. 

"The ClearAccess acquisition reinforces Cisco's commitment to service providers by accelerating software architectural advancements in mobility, cloud and managed devices, and video," said Jamie Lerner, vice president and general manager, Cisco Network Management Technology Group, Service Provider Applications.  "ClearAccess provides a critical technology that will advance Cisco's mission to offer service providers a complete set of tools to manage their networks, within the home and across any connected device, amid the ongoing proliferation in network traffic."

This acquisition aligns with Cisco's strategic initiatives to build software platforms and drive business and technology architecture, and it complements Cisco's end-to-end portfolio and capabilities for service provider customers.

The ClearAccess team will bring strong software development and services skills to support the Cisco Prime platform. ClearAccess' proven track-record for the delivery of cloud-based services will provide Cisco with new capabilities that will make it easier for customers to trial and deploy. Upon the close of the acquisition, the ClearAccess team will be integrated into the Cisco Network Management Technology Group.

Specific financial terms of the transaction are undisclosed.  The acquisition of ClearAccess is subject to various standard closing conditions and is expected to be complete in the fourth quarter of Cisco's fiscal year 2012. 

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go tohttp://newsroom.cisco.com.

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Quest Software Delivers End-to-End Business Management Platform to SMB Managed Service Providers

Quest Software Delivers End-to-End Business Management Platform to SMB Managed Service Providers

PacketTrap MSP 6.2 Features Integration with Standalone Professional Service Automation System; VoIP Monitoring Added

ALISO VIEJO, Calif., March 22, 2012 – Quest Software  (Nasdaq: QSFT) today announced the availability of PacketTrap^® MSP 6.2, the latest version of its remote monitoring and management (RMM) platform designed for SMB managed service providers (MSPs). Delivering comprehensive integration of RMM functionality with professional service automation (PSA) technology, PacketTrap MSP 6.2 is an industry leading end-to-end business management platform. MSPs can now access a single console to manage – and simplify – business processes including job scheduling, technician management, CRM, service requests and billing and invoicing.

For small- to mid-sized MSPs and IT solutions providers, PacketTrap MSP delivers affordable enterprise-class remote server, application and network management for MSPs to use across customer environments. The integration between PacketTrap MSP 6.2 and PacketTrap PSA, the company’sprofessional service automation solution, enables users to:

·         Better track tickets, improving customer service and reducing status calls;

·         More accurately account for technicians billable hours to increase revenue; and,

·         Decrease the billing cycle by more quickly and accurately invoicing for completed work.

“Among the many enhancements to PacketTrap MSP, integration with our standalone PSA solution was a strategic development investment as it meets MSPs demand for technology that can be used to more easily complete many common business tasks,” said Matt Bolton, vice president of product management, Network Management Division, Quest Software. “Often we find that our target customers are not in the business of running businesses. By utilizing an intuitive platform that is far less cumbersome then other solutions on the market, yet offers the same functionality, MSPs can focus on providing new services to their own customers and marketing to new prospects.”

Quest Software launched PacketTrap PSA earlier this month following the company’s acquisition of BlueFolder, Inc., a leading provider of field and professional service management solutions. Quest Software enhanced BlueFolder’s existing PSA technology, providing MSPs with a solution to dramatically increase time savings and profitability by simplifying many business management processes.

In addition to integrating with PacketTrap PSA, PacketTrap MSP 6.2 features other enhancements such as monitoring support for Cisco wireless controllers, which are increasingly used to manage all wireless access points, and new monitoring templates for pre-defined monitoring and alerting of common applications.

Unique among RMM solutions, PacketTrap MSP 6.2 now enables MSPs to monitor customers’ Avaya VoIP infrastructure, which includes Avaya Aura Communications Manager, Avaya DP Office, PBX systems, IP Phones, Gateways, switches, routers and end-to-end network, physical and virtual IT infrastructure. Using PacketTrap MSP 6.2, MSPs can monitor customers’ VoIP systems and network infrastructure using the same trusted, user-friendly platform in order to make customers’ VoIP implementations more successful.

Pricing and Availability

Both PacketTrap MSP and PacketTrap PSA are now available as standalone solutions. MSPs and IT solution providers that purchase both PacketTrap MSP and PacketTrap PSA will have full integration between the solutions. PacketTrap MSP also integrates with other PSA solutions through technology partnerships.

For more information and a free fully featured trial of PacketTrap MSP 6.2, visit http://www.packettrap.com/packettrap-psa-free-trial/.