Quest Software Delivers End-to-End Business Management Platform to SMB Managed Service Providers

Quest Software Delivers End-to-End Business Management Platform to SMB Managed Service Providers

PacketTrap MSP 6.2 Features Integration with Standalone Professional Service Automation System; VoIP Monitoring Added

ALISO VIEJO, Calif., March 22, 2012 – Quest Software  (Nasdaq: QSFT) today announced the availability of PacketTrap^® MSP 6.2, the latest version of its remote monitoring and management (RMM) platform designed for SMB managed service providers (MSPs). Delivering comprehensive integration of RMM functionality with professional service automation (PSA) technology, PacketTrap MSP 6.2 is an industry leading end-to-end business management platform. MSPs can now access a single console to manage – and simplify – business processes including job scheduling, technician management, CRM, service requests and billing and invoicing.

For small- to mid-sized MSPs and IT solutions providers, PacketTrap MSP delivers affordable enterprise-class remote server, application and network management for MSPs to use across customer environments. The integration between PacketTrap MSP 6.2 and PacketTrap PSA, the company’sprofessional service automation solution, enables users to:

·         Better track tickets, improving customer service and reducing status calls;

·         More accurately account for technicians billable hours to increase revenue; and,

·         Decrease the billing cycle by more quickly and accurately invoicing for completed work.

“Among the many enhancements to PacketTrap MSP, integration with our standalone PSA solution was a strategic development investment as it meets MSPs demand for technology that can be used to more easily complete many common business tasks,” said Matt Bolton, vice president of product management, Network Management Division, Quest Software. “Often we find that our target customers are not in the business of running businesses. By utilizing an intuitive platform that is far less cumbersome then other solutions on the market, yet offers the same functionality, MSPs can focus on providing new services to their own customers and marketing to new prospects.”

Quest Software launched PacketTrap PSA earlier this month following the company’s acquisition of BlueFolder, Inc., a leading provider of field and professional service management solutions. Quest Software enhanced BlueFolder’s existing PSA technology, providing MSPs with a solution to dramatically increase time savings and profitability by simplifying many business management processes.

In addition to integrating with PacketTrap PSA, PacketTrap MSP 6.2 features other enhancements such as monitoring support for Cisco wireless controllers, which are increasingly used to manage all wireless access points, and new monitoring templates for pre-defined monitoring and alerting of common applications.

Unique among RMM solutions, PacketTrap MSP 6.2 now enables MSPs to monitor customers’ Avaya VoIP infrastructure, which includes Avaya Aura Communications Manager, Avaya DP Office, PBX systems, IP Phones, Gateways, switches, routers and end-to-end network, physical and virtual IT infrastructure. Using PacketTrap MSP 6.2, MSPs can monitor customers’ VoIP systems and network infrastructure using the same trusted, user-friendly platform in order to make customers’ VoIP implementations more successful.

Pricing and Availability

Both PacketTrap MSP and PacketTrap PSA are now available as standalone solutions. MSPs and IT solution providers that purchase both PacketTrap MSP and PacketTrap PSA will have full integration between the solutions. PacketTrap MSP also integrates with other PSA solutions through technology partnerships.

For more information and a free fully featured trial of PacketTrap MSP 6.2, visit http://www.packettrap.com/packettrap-psa-free-trial/.

Quest Foglight NMS Offers Market's Only Complete Network Monitoring Tool for Avaya VoIP System

Quest Foglight NMS Offers Market’s Only Complete Network Monitoring Tool for Avaya VoIP System

ALISO VIEJO, Calif., March 21, 2012 –

Quest Software, Inc. (NASDAQ: QSFT) today announced that the company’s  Foglight® Network Management System (NMS) now features support for Avaya Voice over Internet Protocol (VoIP) systems. Available today, this added support enables network administrators and engineers to achieve greater visibility into how their network and Avaya VoIP systems work together.  In addition to providing real-time monitoring of Avaya performance and quality metrics, Foglight NMS for VoIP allows network engineers to better address dropped calls, poor voice quality, network delays, and other performance issues before they happen.  

Tweet This: Quest @Foglight NMS offers market’s only complete network monitoring tool for #Avaya #VoIP System via @Quest http://bit.ly/z9Xj8E

News Facts:

·         As organizations grow, organically or through mergers and acquisitions, they place increased importance on VoIP solutions like those offered by Avaya to keep their workforce connected.

·         VoIP is a high traffic application that experiences performance issues usually caused by problems on the network. Network engineers are increasingly faced with responsibility for administering VoIP infrastructures, and struggle to achieve adequate visibility into how their network and VoIP systems work together.

·         While various point tools are available to manage and monitor VoIP systems, voice implementation often suffers from dropped calls, poor voice quality, packet loss and latency issues. Because of this, creating the most efficient VoIP environment, enhancing user satisfaction and meeting SLAs is a constant challenge for network engineers. With Foglight NMS for VoIP, Quest provides Avaya customers with a single tool for unparalleled network and VoIP infrastructure monitoring.

·         Avaya is one of the top VoIP technology vendors, serving one million businesses worldwide. Quest ensures that Avaya customers get the most from their Avaya investment with a network that’s always on, and a workforce that’s always connected.

·         With the addition of VoIP management and monitoring capabilities, Foglight NMS offers Avaya customers an integrated performance monitoring solution for both network and VoIP infrastructure, in one intelligent, easy-to-read dashboard.

·         A leading tool for monitoring network infrastructure, Foglight NMS is part of Quest’s market-leading Foglight Performance Monitoring portfolio, which offers a variety of solutions that provide an intelligent, consolidated view of application, network, and infrastructure performance. The portfolio enables IT departments to monitor service levels and resolve performance bottlenecks, manage application performance from the end user’s point of view, and consolidate tools for physical, virtual, and cloud environments.

Foglight Network Management System for VoIP Provides:

·         In-depth, detailed monitoring of VoIP quality metrics like MOS, Jitter, packet-loss, delay, network utilization

·         Installation and configuration in less than 15 minutes

·         Comprehensive set of reports and alerts on all VoIP related voice metrics

·         Distributed architecture to monitor across local and remote geographical locations

·         Agent and agent-less options for simplicity, scalability and performance 

·         Unified, granular monitoring of VoIP and network infrastructure using a single pane of glass

·         Network Traffic Analysis to help engineers understand, troubleshoot and perform capacity planning of VoIP and network infrastructure

·         For more information about Foglight NMS for VoIP, or to download, visit http://www.quest.com/foglight-network-management-system/

Supporting Quotes:

Matt Bolton, vice president of product management, Network Management Division, Quest Software

“As a major player in end-to-end IT infrastructure monitoring solutions, Quest is uniquely positioned to be the vendor of choice for Network and VoIP Infrastructure Monitoring.  Integrated into the full Foglight Application Performance Monitoring solution, Foglight Network Management System (NMS) is a leading tool used to monitor Network infrastructure. It is a natural extension to provide solutions to manage and monitor VoIP infrastructure, as well.”

Supporting Resources:

·         Quest Software, Inc.: http://www.quest.com/

·         More Quest news: http://www.quest.com/newsroom/

·         Twitter:  http://mobile.twitter.com/quest

·         Facebook:  http://www.quest.com/facebook  

·         LinkedIn:  http://www.linkedin.com/

·         Quest TV:  http://www.quest.com/tv/