CA Technologies Named a Leader in Risk-Based Authentication by Independent Research Firm

CA Technologies Named a Leader in Risk-Based Authentication by Independent Research Firm

ISLANDIA, N.Y., February 29, 2012 – CA Technologies (NASDAQ: CA) today announced it has been named a “Leader” in “The Forrester Wave™ Risk-Based Authentication, Q1 2012.”*

Forrester analysts evaluated six risk-based authentication (RBA) suites against 16 criteria to help security and risk professionals select the right solution for their authentication requirements.CA RiskMinderTM (formerly CA Arcot RiskFortTM) earned the top overall score among vendor solutions in the “Current Offering” evaluation, including the highest scores for “Templates” and “Case management,” and among the highest scores for  “Two-factor authentication” and “Web single sign-on.”

“CA Technologies has leading hosted RBA capabilities. The acquisition of Arcot signals that it’s evolving from a traditional IAM vendor into not only RBA but fraud management,” wrote report author Andras Cser, principal analyst, Forrester Research, Inc. “The [CA RiskMinder] solution provides strong case management screens with case queues and extensive reporting and is offered as an on-premises, perpetual license offering but also as a hosted SaaS solution with per-user and per-transaction pricing.” *

CA RiskMinder provides real-time protection against identity theft and online fraud using risk–based, adaptive authentication. It evaluates the fraud potential of online access attempts - from enterprise online services to consumer e-commerce transactions - and calculates the risk score based on a broad set of variables. All of this is done transparently without inconveniencing legitimate, low-risk users.

“As identity theft and online fraud attacks become more sophisticated, our customers need to strike a balance between the necessary security and protection on one hand, and the additional inconvenience that can result for their employees, partners and customers on the other,” said Mike Denning, general manager, Security at CA Technologies. "We feel that Forrester’s assessment speaks to the strength of CA RiskMinder to meet customers’ demands for a security solution that uses risk-based rules and parameters and analytical modeling techniques to reduce exposure to fraudulent activity without impacting the user experience or creating a high rate of false positives.”

* Forrester Research, Inc., The Forrester Wave™ Risk-Based Authentication, Q1 2012, February 15, 2012.

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at www.ca.com.

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Oracle's RightNow CX Feb. 2012 Release Extends Capabilites

Oracle’s RightNow CX February 2012 Release Extends Capabilities of Leading Customer Experience Suite

Redwood Shores, CA – February 29, 2012

News Facts

The February 2012 release of Oracle’s RightNow CX Suite, the customer experience suite, has been enhanced with several key new capabilities designed to power great customer experiences. Enhancements include a new Knowledge API, Multifactor Authentication, Facebook Conversation Access and improved Intent Guide functionality.

Knowledge as a Service Capabilities Powered by New Enhancements

Knowledge API allows businesses to enhance service quality and increase self-help opportunities by leveraging the RightNow Knowledge Foundation from any application, service or device, delivering Knowledge as a Service capabilities.

The Industry's Most Secure Cloud Environment Helps Increase Consumer Confidence

Multifactor Authentication (MFA) process strengthens authentication to help reduce the risk of data compromise. This feature is designed to build trust and increase confidence among consumers, further strengthening RightNow’s commitment to providing its customers with a secure cloud environment and to empowering companies with a high level of security.

Oracle’s RightNow CX suite has more compliance certifications than any other customer service cloud platform including: Department of Defense Information Assurance Certification and Accreditation Process (DIACAP); National Institute of Standards and Technology (NIST); Payment Card Industry Security Standards Council information security standard defined by the Payment Card Industry Security Standards Council (PCI -DSS / PCI-SSC); Health Insurance Portability and Accountability Act (HIPAA) of 1996; Statement on Auditing Standards No. 70 (SAS 70) and Statements on Standards for Attestation Engagements (SSAE 16); and Federal Information Security Management Act of 2002 (FISMA). 

New Social Tools Enhance Customer Service

Facebook Conversation Access, a component of the RightNow Social Experience, allows organizations to subscribe to a Facebook page or RSS feed from within Cloud Monitor, which is a social media monitoring tool that lets brands listen and join conversations that consumers are having about a company’s products and services.

This tool empowers brands to improve service quality by automatically retrieving relevant posts and providing a contextual view of conversations and comments from across the social network.

Targeted sentiment detection on comments helps agents to prioritize activities and elevate the most pressing customer inquiries.

Intent Directed Virtual Assistant Enriches Customer Interactions

Intent Guide Virtual Assistant provides enhanced web chat experiences with threaded chat interactions to gather critical information from consumers utilizing natural conversational language. This feature helps to better identify customer intent and improve company responsiveness, increase conversion rates, and reduce operating costs. 

On January 25, 2012, RightNow was acquired by Oracle.