UnitedHealthcare Opens Two Health Benefit Stores in Brooklyn

From UnitedHealth Group:

UnitedHealthcare Opens Two Health Benefit Stores in Brooklyn

• Staff to provide one-on-one assistance with health coverage options, education and other services
• Flatbush Avenue and Eighth Avenue customer support centers to address Brooklyn residents’ unique health care needs

NEW YORK (Dec. 03, 2014) — 

UnitedHealthcare’s Rafael Batista meets with an individual interested in enrolling in a health insurance plan during the grand opening celebration of its 30 Flatbush Avenue consumer support center in Brooklyn. The opening of this store continues the company’s nearly 20-year commitment to serving local residents with comprehensive and personalized customer service through retail locations in their communities. 
[PHOTO: Gerard Gaskin]

UnitedHealthcare opened two health benefits stores in Brooklyn, continuing the company’s nearly 20-year commitment to serving local residents with comprehensive and personalized customer service through retail locations in their communities.

A celebration marking the grand openings was held earlier today at the 30 Flatbush Ave. location. 

The consumer-support centers give Medicare, Medicaid, employer-sponsored and individual health plan participants access to customer service professionals who can answer questions about health care benefits and help them find and enroll in plans that meet their health care and budget needs. The center staff can provide consumers shopping for individual coverage information about plan options both on and off the New York State of Health Marketplace.

“Neighborhood health benefit stores give people convenient and personalized service to help them make more educated decisions when purchasing and using health benefits,” said Tom Paul, chief consumer officer, UnitedHealthcare. “UnitedHealthcare’s two new Brooklyn stores may be close in proximity, yet each caters to the unique needs of people in these neighborhoods, providing them with a more personal health care experience.”

UnitedHealthcare established its first storefront in New York City’s Chinatown in 1994, providing culturally relevant health benefits services. Over the past 20 years, UnitedHealthcare opened additional support centers across the country, including its Asian Initiatives Queens Plaza in Flushing, New York. Asian Plaza, which opened in 2011, is now the model for UnitedHealthcare’s storefronts across the country, providing one-on-one support for consumers and businesses seeking health insurance and health care services.

Today, UnitedHealthcare operates more than 20 storefronts year-round in 11 states, with plans to open several more in 2015.

The new UnitedHealthcare Multi-Cultural Center on Flatbush Avenue in Downtown Brooklyn is designed to provide Medicaid beneficiaries with customer service support and information about their coverage options. Visitors can discuss their health benefits with customer service professionals fluent in both English and Spanish. If they are ready to enroll in one of UnitedHealthcare’s Medicaid plans, they can do so right at the store with the help of a licensed sales agent.

The center’s staff is also able to help consumers seeking information about Medicare and individual health insurance options. The Flatbush Avenue center has a large community room where UnitedHealthcare will host health education forums and other events with local community groups.

“UnitedHealthcare is opening this center in Brooklyn’s Fort Greene neighborhood to provide people with simple, personalized information about their Medicaid coverage options and their health and well-being needs,” said Pat Celli, president, UnitedHealthcare Community Plan of New York. “We look forward to providing additional health and wellness education for residents in the community.”

The new Asian Resource Center on Eighth Avenue in Sunset Park will focus on serving the Asian-American community, providing Medicare beneficiaries with customer service support and information about their Medicare coverage options. Visitors can meet with customer service professionals to discuss their health benefits in English or Chinese, and licensed sales agents can help visitors who are ready to enroll in one of UnitedHealthcare’s Medicare plans.   

“Over the years, our dedicated customer centers have had a positive impact on local communities, helping people get health benefits and additional services they need to meet their unique health care needs,” said Chris Law, national vice president of UnitedHealthcare’s Asian Initiatives. “We look forward to bringing this level of care and service to Brooklyn.”

These new centers bring the total number of UnitedHealthcare storefronts in New York to five. In 2012, UnitedHealthcare opened a resource center in Hempstead, New York, to serve the health care needs of Medicaid-eligible residents on Long Island. In addition to the Medicaid-focused locations in Brooklyn and Hempstead, UnitedHealthcare centers in Chinatown and Queens enable people to learn about UnitedHealthcare’s portfolio of commercial, Medicare and Medicaid plans and get answers to questions about their health care coverage.

For more information about UnitedHealthcare’s portfolio of Medicaid plans, visit www.uhccommunityplan.com. More information about UnitedHealthcare’s Medicare plans is available at www.UHCMedicarePlans.com orwww.UHCAsianMedicare.com/ca-ko/Default.aspx. For more information on other UnitedHealthcare plans, visitwww.uhc.com.

UnitedHealthcare employs more than 4,000 people and serves more than 3.8 million New Yorkers, with a care provider network of 231 hospitals and more than 64,000 physicians and other health care professionals statewide.

UnitedHealthcare’s Pat Celli (with scissors, left) and Heather Cianfrocco (with scissors, right) prepare to cut the ribbon as other UnitedHealthcare colleagues and community guests look on at the grand opening celebration of its 30 Flatbush Avenue consumer support center in Brooklyn. The opening of this store continues the company’s nearly 20-year commitment to serving local residents with comprehensive and personalized customer service through retail locations in their communities.  [PHOTO: Gerard Gaskin]

UnitedHealthcare’s David Willhoft (left) and Lyudmila Kolbin-Kupriyenko and Pat Celli (far right) chat with Brooklyn Hospital Center’s Karen Jemmott and Sakibeh Mustafa (center) about community health partnerships in Downtown Brooklyn at the grand opening celebration of UnitedHealthcare’s 30 Flatbush Avenue community support center in Brooklyn. The opening of this store continues the company’s nearly 20-year commitment to serving local residents with comprehensive and personalized customer service through retail locations in their communities.  [PHOTO: Gerard Gaskin]

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.

 

UnitedHealthcare Vision and Dental Plans Each Rank Highest in Customer Satisfaction in J.D. Power Study

From UnitedHealth Group:

UnitedHealthcare Vision and Dental Plans Each Rank Highest in Customer Satisfaction in J.D. Power Study

MINNETONKA, Minn. (Nov. 24, 2014) — 

UnitedHealthcare Vision and Dental plans each rank highest in customer satisfaction among the nation’s vision and dental plan providers, according to the J.D. Power 2014 Vision Plan And Dental Plan Satisfaction Report^SM.

The report is based on responses from more than 5,600 vision and dental plan participants nationwide, measuring member satisfaction based on five key factors: coverage, cost, communication, customer service and reimbursement.

UnitedHealthcare’s cumulative score of 732 for vision was the highest of the plans analyzed, marking the second consecutive year UnitedHealthcare received the top score. UnitedHealthcare’s cumulative score of 753 for dental was the highest in the dental plan group. More information about the report is available online here.

“Every employer and community we serve has unique health care needs. UnitedHealthcare’s local-market focus and national resources enable us to meet the oral and visual health needs and enhance the well-being of the more than 20 million people enrolled in UnitedHealthcare vision and dental plans,” said Philip Kaufman, president, UnitedHealthcare Specialty Benefits. “We are grateful for this recognition from the plan participants whom we serve.”

UnitedHealthcare continues to invest in customer service enhancements and innovative new programs to help people live healthier lives. One example is UnitedHealthcare’s Bridge2Health^® program, which supports patients and health care professionals with information, decisions and outcomes for consumers with dental and vision plans that are integrated with medical benefits. More than 385 companies representing more than 5.3 million plan participants have already selected an integrated approach for their UnitedHealthcare vision and dental benefits with their medical benefits to help create healthier employees, lower health care costs and increase productivity.

Consumers have also benefited from UnitedHealthcare’s vision and dental plan designs, which often feature low out-of-pocket costs, easy-to-use web resources and integrated benefit administration.

“The growing popularity among employers and consumers of voluntary benefits, including vision, dental and financial protection plans, makes the delivery of great products at a fair price and supported by strong customer service an important focus toward helping promote better health and wellness among the people and organizations we serve,” Kaufman said.

About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw-Hill Financial.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.

  

More Than 1,300 Families to Have Thanksgiving Dinner with Turkey and All the Trimmings This Holiday

From UnitedHealth Group:

More Than 1,300 Families to Have Thanksgiving Dinner with Turkey and All the Trimmings This Holiday

• More than 1,300 turkeys and $26,000 collected at Foodshare’s Hartford “Turkey Tuesday” drive, hosted by Bank of America and UnitedHealthcare
• Foodshare to continue accepting turkeys and other food through Tuesday, Nov. 25, for in-need families in time for Thanksgiving

HARTFORD, Conn. (Nov. 18, 2014) — 

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UnitedHealthcare’s Ashley Hess (left) and Joseph Quattrochi (right) join Bank of America, Foodshare and UnitedHealthcare volunteers to collect turkey and other non-perishable foods to enable families to have a Thanksgiving dinner with all the holiday fixings. More than 1,300 turkeys and more than $26,000 were collected at Foodshare’s Hartford “Turkey Tuesday” drive, on November 18, hosted by Bank of America and UnitedHealthcare. (PHOTO: Alan Grant, Digital Creations)

More than 1,300 families in Hartford and Tolland counties will be able to sit down to Thanksgiving dinner thanks to the generosity of Hartford employers and residents who stopped by 185 Asylum St. this morning to drop off turkeys and other holiday food items, and donate money for additional meals.

Over the course of the four-hour food drive, hundreds of people dropped off turkeys, stuffing, cranberry sauce and other holiday food items. The food will be distributed to families in Hartford and Tolland counties who requested assistance in preparing their holiday meals.

“We want to thank everyone who donated food so in-need families could have a happier Thanksgiving, knowing they will be able to share a meal together,” said Gloria McAdam, president of Foodshare. “Each year, the number of families needing additional support around the holidays increases, and each year we continue to meet the demand because people understand the importance of the holidays and want to give.”

“Organizations like Foodshare make our community stronger by fighting back against hunger, one family and one meal at a time,” said Kevin Cunningham, Connecticut president, Bank of America. “Through the dedication of our volunteers and partners at Turkey Tuesday, hundreds of local families will get enough to eat for the Thanksgiving holiday.”

Foodshare will continue to collect and distribute food for Thanksgiving until Tuesday, Nov. 25. The food bank’s Bloomfield distribution center is accepting donations and has extend its hours of operation beginning Tuesday, Nov. 18. For more information on how to help, or for a list of food drop-off sites, visit www.aturkeyand30.org.

“UnitedHealthcare is grateful for the opportunity to support Foodshare this holiday season and help enable families in need to celebrate Thanksgiving with a delicious meal with all the trimmings,” said Craig LaFiandra of UnitedHealthcare. Nearly 20 UnitedHealthcare employee volunteers helped gather donations and load the Foodshare truck with turkeys and other food donations, and UnitedHealthcare conducted its own food drive among its more than 2,000 Hartford-based employees at its 185 Asylum St. office.

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(PHOTO: Alan Grant, Digital Creations)

About Foodshare
Foodshare is building a movement to solve hunger, bringing together individuals and organizations in all 42 towns of Hartford and Tolland counties. Foodshare does this in three key ways by:

• Increasing the amount of food available, to continue feeding our 128,000 hungry neighbors — including seniors, the working poor and 50,000 children. Foodshare distributes enough food to provide 12 million meals annually through our network of 300 local partners.
• Building self-sufficiency to reduce the number of people in need. In this way, we address the chronic underlying reasons why people are hungry. These stem from poverty, not just the immediate lack of food.
• Involving the entire community to increase their understanding of these real causes and solutions to hunger.  Our goal is to inspire community members to become personally involved in effective hunger solutions.

Since 1982, Foodshare has sought to end hunger in our region. Working in partnership with other community leaders such as the United Way, End Hunger Connecticut! and 211 Infoline, Foodshare has the experience and is building the networks necessary to help make this vision a reality. 

About Bank of America
Bank of America is one of the world’s largest financial institutions, serving individual consumers, small businesses, middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 48 million consumer and small business relationships with approximately 4,900 retail banking offices and approximately 15,700 ATMs and award-winning online banking with 31 million active users and more than 16 million mobile users. Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in more than 40 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.

  

New York Giants Dominique Rodgers-Cromartie’s Dreambuilders, Blessings in a Backpack, UnitedHealthcare Provide Food to New York City Children

From UnitedHealth Group:

New York Giants Dominique Rodgers-Cromartie’s Dreambuilders, Blessings in a Backpack, UnitedHealthcare Provide Food to New York City Children

• “Dreambuilders” program gives children healthy take-home meals each weekend

NEW YORK (Nov. 18, 2014) — 

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Dominique Rodgers-Cromartie of the New York Giants and Michael McGuire, CEO of UnitedHealthcare of New York and New Jersey (both, back left) look on as Anabelle Colon of P.S. 15 (lower left) and Paul Brant of UnitedHealthcare (lower right) try to beat Rodgers-Cromartie in a 60-second health quiz. Anabelle was one of 30 students from P.S. 15 who participated in health-related events today to kick off his “food for children” initiative. (PHOTO: Gerard Gaskin) 


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Dominique Rodgers-Cromartie of the New York Giants and founder of Dreambuilders New York (right) takes Nasieer Wright (left) and other students from P.S. 15 through a series of warm-up exercise at a kick-off event today for this “food for children” initiative. (PHOTO: Gerard Gaskin) 

New York Giants Dominique Rodgers-Cromartie’s Dreambuilders program, Blessings in a Backpack and UnitedHealthcare are providing healthy meals to 250 children at PS 15 in Manhattan, and PS 502 and PS 102 in Brooklyn every weekend for a year.

Dreambuilders and UnitedHealthcare today kicked off this year’s “food for children” initiative with fun-filled, healthy activities for students at PS 15. Dominique went toe-to-toe with students, testing their health knowledge on topics such as healthy eating and exercise; taking them through some football-style warm-ups; and throwing the football with the students. He also talked to them about the importance of being physically active and staying healthy.

“Access to healthy foods and staying active are critical to helping kids reach their full potential. This year, we are working with Blessings in a Backpack and UnitedHealthcare to get bags of food into the hands of kids who need it the most and to keep them fed on the weekends, when they don’t have access to meals at school,” said Rodgers-Cromartie, who launched his Dreambuilders program after joining the New York Giants earlier this year. “I look forward to working with UnitedHealthcare to explore what more we can do together to help children grow up healthier.”

“Programs such as Dreambuilders help address a significant need in our communities – giving children access to healthy food,” said Michael McGuire, CEO, UnitedHealthcare of New York and New Jersey. “We’re grateful for the opportunity to partner with Dreambuilders and Blessings in a Backpack, and look forward to expanding this program to include nutrition education and physical activity to help children – and their families – develop a lifelong commitment to good health.”

In 2012, nearly 474,000 – or one in four – children in New York City lived in households that did not have an adequate food supply, a 31-percent increase from 2006-2008, according to a study by the New York City Coalition against Hunger. 

“It is only through the generous support of organizations like Dreambuilders and UnitedHealthcare that we can provide backpacks of food to children so they can have food they need during those times when free or reduced-priced school lunches are not available,” said Brooke Wiseman, CEO, Blessings in a Backpack.

UnitedHealthcare, a UnitedHealth Group (NYSE: UNH) company, serves nearly 4 million residents across New York with a care provider network of more than 200 hospitals and 60,000 physicians and other health providers statewide.

“Hunger knows no age, no day, and no season, and that is why feeding our children and giving them a good start at life is so important. There is no denying that for some of New York's school children, their best meals are those they eat in school. I am proud to join with Blessings in a Backpack, UnitedHealthcare and New York Giants cornerback Dominique Rodgers-Cromartie's Dreambuilders in helping to fight hunger in our City,” said New York Senator Marty Golden. “I thank our sponsors on behalf of the 250 children who will now be served a well-balanced and nutritious meal on the weekends, including in my district at Public School 102.”

“Proper nutrition is essential not only in keeping children attentive in the classroom, but in getting them through the day. I'm so thankful to Dominique Rodgers-Cromartie and his Dreambuilders program, as well as UnitedHealthcare, for making today's event a reality,” said New York Assemblywoman Nicole Malliotakis, Assembly District 64.

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Dreambuilders, Blessings in a Backpack and UnitedHealthcare are providing healthy meals to 250 children at PS 15 in Manhattan, and PS 502 and PS 102 in Brooklyn every weekend for a year. (PHOTO: Gerard Gaskin)

About the Dominique Rodgers-Cromartie Dreambuilders Program
As a program under the umbrella of the Dreambuilders Foundation, New York Giants cornerback Dominique Rodgers-Cromartie started his Dreambuilders program to provide essential nutrition to kids in need in New York. The program provides backpacks of healthy foods and snacks for in-need children to take home over the weekends, when they may not otherwise have access to nutritious meals. His program also will support St. Jude’s Research Hospital, and its efforts to find cures and save children with cancer and other life-threatening diseases.

About Blessings in a Backpack
Blessings in a Backpack, People Magazines Charity of 2012, is a results-oriented program that is designed to feed elementary school children whose families qualify for the federally funded National School Lunch Program and have little or no food on the weekends. Better test scores, improved reading skills, positive behavior, improved health and increased attendance have all been attributed to the success of this program. As little as $100 feeds one American school child in our program for an entire 38-week school year. Blessings in a Backpack is currently feeding over 63,000 children across 44 U.S. states and the District of Columbia. (see all atwww.blessingsinabackpack.org). 
We are Feeding the Future of America^® – one school at a time.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.

  

UnitedHealthcare to Offer Consumers Health Insurance Coverage on 23 Individual Exchanges for 2015

From UnitedHealth Group:

UnitedHealthcare to Offer Consumers Health Insurance Coverage on 23 Individual Exchanges for 2015

• UnitedHealthcare coverage options provide a personalized health care experience that fits consumers’ budgets
• Open enrollment begins Nov. 15 and ends Feb. 15, 2015, with coverage effective as soon as Jan. 1, 2015

MINNETONKA, Minn. (Nov. 14, 2014) — 

Individuals and families looking to buy health insurance coverage for 2015 will now be able to choose plans from UnitedHealthcare through the Health Insurance Marketplace. Plans will be available in the following 23 states:  Arizona, Alabama, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Maryland, Michigan, Mississippi, Missouri, New Jersey, Nevada, North Carolina, New York, Ohio, Pennsylvania, Rhode Island, Texas and Wisconsin.

UnitedHealthcare has been offering health insurance and services to customers for more than three decades, helping individuals and families choose quality coverage that makes sense for them at a price they can afford.  UnitedHealthcare, building on its long-term experience in Medicaid, Medicare and the Individual markets, has developed the expertise to help consumers navigate the process to select and buy health insurance, including those who might be eligible for a tax credit/subsidy to help pay for their coverage.

During open enrollment, UnitedHealthcare will have extra resources available to help people who are either new to selecting insurance coverage or who would like to switch plans. Consumers can call 1-844-joinUHC (1-844-564-6842) to talk to a person who can walk them through the enrollment process, answer questions and enroll them directly if they wish.  

“Whether you already have health insurance, or are new to the process, choosing the right coverage for you or your family is an important decision, and we recognize that the enrollment process can be overwhelming,” said Jeff Lucht, senior vice president, UnitedHealthcare. “We are ready to help guide people as they research and select coverage options that best fit their health and financial needs, and we look forward to helping them get access to quality, cost-effective health care.”

The UnitedHealthcare plans include free, convenient access to resources and tools that help make it easier for new plan participants to make informed decisions regarding treatment options and prices, and take control of their health:

• Health4Me, a mobile app for iPhone and Android devices, provides millions of UnitedHealthcare plan participants with simple, easy-to-understand health benefit information in the palm of their hand.
• myHealthcare Cost Estimator – free to all UnitedHealthcare plan participants online at myuhc.com or through the Health4Me™ mobile app – enables consumers to compare health care costs and access quality information before they receive treatment. UnitedHealthcare research shows consumers who use myHealthcare Cost Estimator are more likely to choose a higher-quality care provider. Users have received more than $2.8 billion in estimates since the online and mobile tool launched in 2012, enabling them to make more informed health care decisions and manage their health benefit costs.
• Just Plain Clear (en Español) is a glossary in English and Spanish that defines thousands of health care terms in plain, clear language to help them make better health care decisions.

The Open Enrollment period runs from Nov. 15, 2014, through Feb. 15, 2015, with coverage effective as soon as Jan. 1, 2015. Individuals and families can learn more about UnitedHealthcare Marketplace offerings and potential tax credit eligibility by visiting uhc.com/join, healthcare.gov or their state-based marketplace, or by calling 1-844-joinUHC (1-844-564-6842).  

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.