UnitedHealthcare Opens Two Health Benefit Stores in Brooklyn

From UnitedHealth Group:

UnitedHealthcare Opens Two Health Benefit Stores in Brooklyn

• Staff to provide one-on-one assistance with health coverage options, education and other services
• Flatbush Avenue and Eighth Avenue customer support centers to address Brooklyn residents’ unique health care needs

NEW YORK (Dec. 03, 2014) — 

UnitedHealthcare’s Rafael Batista meets with an individual interested in enrolling in a health insurance plan during the grand opening celebration of its 30 Flatbush Avenue consumer support center in Brooklyn. The opening of this store continues the company’s nearly 20-year commitment to serving local residents with comprehensive and personalized customer service through retail locations in their communities. 
[PHOTO: Gerard Gaskin]

UnitedHealthcare opened two health benefits stores in Brooklyn, continuing the company’s nearly 20-year commitment to serving local residents with comprehensive and personalized customer service through retail locations in their communities.

A celebration marking the grand openings was held earlier today at the 30 Flatbush Ave. location. 

The consumer-support centers give Medicare, Medicaid, employer-sponsored and individual health plan participants access to customer service professionals who can answer questions about health care benefits and help them find and enroll in plans that meet their health care and budget needs. The center staff can provide consumers shopping for individual coverage information about plan options both on and off the New York State of Health Marketplace.

“Neighborhood health benefit stores give people convenient and personalized service to help them make more educated decisions when purchasing and using health benefits,” said Tom Paul, chief consumer officer, UnitedHealthcare. “UnitedHealthcare’s two new Brooklyn stores may be close in proximity, yet each caters to the unique needs of people in these neighborhoods, providing them with a more personal health care experience.”

UnitedHealthcare established its first storefront in New York City’s Chinatown in 1994, providing culturally relevant health benefits services. Over the past 20 years, UnitedHealthcare opened additional support centers across the country, including its Asian Initiatives Queens Plaza in Flushing, New York. Asian Plaza, which opened in 2011, is now the model for UnitedHealthcare’s storefronts across the country, providing one-on-one support for consumers and businesses seeking health insurance and health care services.

Today, UnitedHealthcare operates more than 20 storefronts year-round in 11 states, with plans to open several more in 2015.

The new UnitedHealthcare Multi-Cultural Center on Flatbush Avenue in Downtown Brooklyn is designed to provide Medicaid beneficiaries with customer service support and information about their coverage options. Visitors can discuss their health benefits with customer service professionals fluent in both English and Spanish. If they are ready to enroll in one of UnitedHealthcare’s Medicaid plans, they can do so right at the store with the help of a licensed sales agent.

The center’s staff is also able to help consumers seeking information about Medicare and individual health insurance options. The Flatbush Avenue center has a large community room where UnitedHealthcare will host health education forums and other events with local community groups.

“UnitedHealthcare is opening this center in Brooklyn’s Fort Greene neighborhood to provide people with simple, personalized information about their Medicaid coverage options and their health and well-being needs,” said Pat Celli, president, UnitedHealthcare Community Plan of New York. “We look forward to providing additional health and wellness education for residents in the community.”

The new Asian Resource Center on Eighth Avenue in Sunset Park will focus on serving the Asian-American community, providing Medicare beneficiaries with customer service support and information about their Medicare coverage options. Visitors can meet with customer service professionals to discuss their health benefits in English or Chinese, and licensed sales agents can help visitors who are ready to enroll in one of UnitedHealthcare’s Medicare plans.   

“Over the years, our dedicated customer centers have had a positive impact on local communities, helping people get health benefits and additional services they need to meet their unique health care needs,” said Chris Law, national vice president of UnitedHealthcare’s Asian Initiatives. “We look forward to bringing this level of care and service to Brooklyn.”

These new centers bring the total number of UnitedHealthcare storefronts in New York to five. In 2012, UnitedHealthcare opened a resource center in Hempstead, New York, to serve the health care needs of Medicaid-eligible residents on Long Island. In addition to the Medicaid-focused locations in Brooklyn and Hempstead, UnitedHealthcare centers in Chinatown and Queens enable people to learn about UnitedHealthcare’s portfolio of commercial, Medicare and Medicaid plans and get answers to questions about their health care coverage.

For more information about UnitedHealthcare’s portfolio of Medicaid plans, visit www.uhccommunityplan.com. More information about UnitedHealthcare’s Medicare plans is available at www.UHCMedicarePlans.com orwww.UHCAsianMedicare.com/ca-ko/Default.aspx. For more information on other UnitedHealthcare plans, visitwww.uhc.com.

UnitedHealthcare employs more than 4,000 people and serves more than 3.8 million New Yorkers, with a care provider network of 231 hospitals and more than 64,000 physicians and other health care professionals statewide.

UnitedHealthcare’s Pat Celli (with scissors, left) and Heather Cianfrocco (with scissors, right) prepare to cut the ribbon as other UnitedHealthcare colleagues and community guests look on at the grand opening celebration of its 30 Flatbush Avenue consumer support center in Brooklyn. The opening of this store continues the company’s nearly 20-year commitment to serving local residents with comprehensive and personalized customer service through retail locations in their communities.  [PHOTO: Gerard Gaskin]

UnitedHealthcare’s David Willhoft (left) and Lyudmila Kolbin-Kupriyenko and Pat Celli (far right) chat with Brooklyn Hospital Center’s Karen Jemmott and Sakibeh Mustafa (center) about community health partnerships in Downtown Brooklyn at the grand opening celebration of UnitedHealthcare’s 30 Flatbush Avenue community support center in Brooklyn. The opening of this store continues the company’s nearly 20-year commitment to serving local residents with comprehensive and personalized customer service through retail locations in their communities.  [PHOTO: Gerard Gaskin]

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.

 

UnitedHealth Group to Host Investor Conference

From UnitedHealth Group:

UnitedHealth Group to Host Investor Conference

NEW YORK, N.Y. (Nov. 26, 2014) — 

UnitedHealth Group (NYSE: UNH) will host its annual Investor Conference with analysts and institutional investors in New York City on Tuesday, December 2, 2014, beginning at 8:00 a.m. EST. At the meeting, senior leaders will discuss the Company’s performance and outlook, including reviewing business trends and specific initiatives related to its various business units and providing financial projections for 2015.

The Company will host an audio webcast of the presentation and management question and answer portions of this meeting and will make conference materials available on its Investors page at www.unitedhealthgroup.com. A replay of the conference will be available on the Company web site through January 2, 2015.

About UnitedHealth Group
UnitedHealth Group (NYSE: UNH) is a diversified health and well-being company dedicated to helping people live healthier lives and making health care work better. UnitedHealth Group offers a broad spectrum of products and services through two distinct platforms: UnitedHealthcare, which provides health care coverage and benefits services; and Optum, which provides information and technology-enabled health services. Through its businesses, UnitedHealth Group serves more than 85 million people worldwide. For more information, visit UnitedHealth Group at www.unitedhealthgroup.com or follow @UnitedHealthGrp on Twitter.

  

UnitedHealthcare Vision and Dental Plans Each Rank Highest in Customer Satisfaction in J.D. Power Study

From UnitedHealth Group:

UnitedHealthcare Vision and Dental Plans Each Rank Highest in Customer Satisfaction in J.D. Power Study

MINNETONKA, Minn. (Nov. 24, 2014) — 

UnitedHealthcare Vision and Dental plans each rank highest in customer satisfaction among the nation’s vision and dental plan providers, according to the J.D. Power 2014 Vision Plan And Dental Plan Satisfaction Report^SM.

The report is based on responses from more than 5,600 vision and dental plan participants nationwide, measuring member satisfaction based on five key factors: coverage, cost, communication, customer service and reimbursement.

UnitedHealthcare’s cumulative score of 732 for vision was the highest of the plans analyzed, marking the second consecutive year UnitedHealthcare received the top score. UnitedHealthcare’s cumulative score of 753 for dental was the highest in the dental plan group. More information about the report is available online here.

“Every employer and community we serve has unique health care needs. UnitedHealthcare’s local-market focus and national resources enable us to meet the oral and visual health needs and enhance the well-being of the more than 20 million people enrolled in UnitedHealthcare vision and dental plans,” said Philip Kaufman, president, UnitedHealthcare Specialty Benefits. “We are grateful for this recognition from the plan participants whom we serve.”

UnitedHealthcare continues to invest in customer service enhancements and innovative new programs to help people live healthier lives. One example is UnitedHealthcare’s Bridge2Health^® program, which supports patients and health care professionals with information, decisions and outcomes for consumers with dental and vision plans that are integrated with medical benefits. More than 385 companies representing more than 5.3 million plan participants have already selected an integrated approach for their UnitedHealthcare vision and dental benefits with their medical benefits to help create healthier employees, lower health care costs and increase productivity.

Consumers have also benefited from UnitedHealthcare’s vision and dental plan designs, which often feature low out-of-pocket costs, easy-to-use web resources and integrated benefit administration.

“The growing popularity among employers and consumers of voluntary benefits, including vision, dental and financial protection plans, makes the delivery of great products at a fair price and supported by strong customer service an important focus toward helping promote better health and wellness among the people and organizations we serve,” Kaufman said.

About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw-Hill Financial.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.

  

UnitedHealthcare to Offer Consumers Health Insurance Coverage on 23 Individual Exchanges for 2015

From UnitedHealth Group:

UnitedHealthcare to Offer Consumers Health Insurance Coverage on 23 Individual Exchanges for 2015

• UnitedHealthcare coverage options provide a personalized health care experience that fits consumers’ budgets
• Open enrollment begins Nov. 15 and ends Feb. 15, 2015, with coverage effective as soon as Jan. 1, 2015

MINNETONKA, Minn. (Nov. 14, 2014) — 

Individuals and families looking to buy health insurance coverage for 2015 will now be able to choose plans from UnitedHealthcare through the Health Insurance Marketplace. Plans will be available in the following 23 states:  Arizona, Alabama, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Maryland, Michigan, Mississippi, Missouri, New Jersey, Nevada, North Carolina, New York, Ohio, Pennsylvania, Rhode Island, Texas and Wisconsin.

UnitedHealthcare has been offering health insurance and services to customers for more than three decades, helping individuals and families choose quality coverage that makes sense for them at a price they can afford.  UnitedHealthcare, building on its long-term experience in Medicaid, Medicare and the Individual markets, has developed the expertise to help consumers navigate the process to select and buy health insurance, including those who might be eligible for a tax credit/subsidy to help pay for their coverage.

During open enrollment, UnitedHealthcare will have extra resources available to help people who are either new to selecting insurance coverage or who would like to switch plans. Consumers can call 1-844-joinUHC (1-844-564-6842) to talk to a person who can walk them through the enrollment process, answer questions and enroll them directly if they wish.  

“Whether you already have health insurance, or are new to the process, choosing the right coverage for you or your family is an important decision, and we recognize that the enrollment process can be overwhelming,” said Jeff Lucht, senior vice president, UnitedHealthcare. “We are ready to help guide people as they research and select coverage options that best fit their health and financial needs, and we look forward to helping them get access to quality, cost-effective health care.”

The UnitedHealthcare plans include free, convenient access to resources and tools that help make it easier for new plan participants to make informed decisions regarding treatment options and prices, and take control of their health:

• Health4Me, a mobile app for iPhone and Android devices, provides millions of UnitedHealthcare plan participants with simple, easy-to-understand health benefit information in the palm of their hand.
• myHealthcare Cost Estimator – free to all UnitedHealthcare plan participants online at myuhc.com or through the Health4Me™ mobile app – enables consumers to compare health care costs and access quality information before they receive treatment. UnitedHealthcare research shows consumers who use myHealthcare Cost Estimator are more likely to choose a higher-quality care provider. Users have received more than $2.8 billion in estimates since the online and mobile tool launched in 2012, enabling them to make more informed health care decisions and manage their health benefit costs.
• Just Plain Clear (en Español) is a glossary in English and Spanish that defines thousands of health care terms in plain, clear language to help them make better health care decisions.

The Open Enrollment period runs from Nov. 15, 2014, through Feb. 15, 2015, with coverage effective as soon as Jan. 1, 2015. Individuals and families can learn more about UnitedHealthcare Marketplace offerings and potential tax credit eligibility by visiting uhc.com/join, healthcare.gov or their state-based marketplace, or by calling 1-844-joinUHC (1-844-564-6842).  

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 800,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.