Ingram Micro Associates Raise Record Funds at 17th Annual East Coast Charity Golf Tournament

Press release:

Ingram Micro Associates Raise Record Funds at 17th Annual East Coast Charity Golf Tournament

Aug 29, 2012 (Marketwire via COMTEX) --Ingram Micro Inc. (NYSE: IM) and its associates once again showed their commitment to the local Buffalo community by raising more than $250,000 at the distributor's 17th Annual East Coast Charity Golf Tournament. The event, which benefitted five local charitable organizations, was held earlier this month at The Links at Ivy Ridge in Akron, N.Y. "Our annual golf tournament reflects on the longstanding Ingram Micro tradition of giving back to the communities in which we work and live," said Tom Bamrick, executive director, east and global sales, Ingram Micro North America. "The annual outing is a fun way to bring our associates and business partners together in support of local charities. When companies and communities work closely together for a good cause, it can have a huge impact, encouraging a spirit of wellness." With the help of Ingram Micro business partners and sponsors, the tournament awarded five local charities with donations ranging from $20,000 to $40,000. Those charities included: The Anthony V. Mannino Foundation will use the funds to financially assist young adults, ages 18-34, while they are undergoing cancer treatment.  Cradle Beach will use its donation to replace a company van that transports disabled children participating in their camps. Danceability will replace dance floors and purchase accessories for those in its "Sensory Rooms" program that serves both adults and children with special needs. Gerard Place will renovate its gymnasium to make it a safer place to have children participate in character building activities that are part of its housing program for homeless single parent families. Theatre of Youth will renovate its theatre and improve its sound system at the location where more than 50,000 children participate and see plays each year. The 2012 Ingram Micro East Coast Charity Golf Tournament drew 148 golfers, including Ingram Micro executives, associates, customers and vendors, as well as more than 50 associate volunteers. The event was sponsored by 35 of Ingram Micro's strategic vendors and manufacturers including Add-On Computer, Cisco, D-Link, Ergotron, HP, Intel, Juniper Networks, MaintenanceNet and Wells Fargo. Ingram Micro also held a silent auction to raise additional funds for the local charities. At the annual awards ceremony, Marty Battaglia, senior director of sales for Ingram Micro and the event organizer for the past seven years, praised the generosity of both Ingram Micro associates and the distributor's vendor partners, who together have raised more than $1 million for local Buffalo charities over the past few years. "Ingram Micro and its associates take great pride in being a part of the Buffalo community and are honored to help our local charities make a difference in the lives of those in need," says Battaglia. For more information about Ingram Micro's community relations activities, visit the company'sCorporate Social Responsibility page. More information about Ingram Micro is available at www.ingrammicro.com. To learn, see and hear more about Ingram Micro online, follow the distributor on Facebook atwww.facebook.com/IngramMicro; Twitter at www.twitter.com/IngramMicroInc; and YouTube athttp://www.youtube.com/user/ingrammicroinc. About Ingram Micro Inc. As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics, technical and financial support, managed and cloud-based services, and product aggregation and distribution. The company is the only global broad-based IT distributor, serving more than 145 countries on six continents with the world's most comprehensive portfolio of IT products and services. Visit www.ingrammicro.com.

Flextronics CFO and EVP Paul Read Elected to Ingram Micro Board of Directors

Press release from Ingram Micro:

Flextronics CFO and EVP Paul Read Elected to Ingram Micro Board of Directors

SANTA ANA, Calif., Aug. 28, 2012 /PRNewswire/ -- Ingram Micro Inc. (NYSE: IM), the world's largest technology distributor and supply-chain services provider, today announced that its board of directors elected Paul Read, chief financial officer and executive vice president for Flextronics, to serve as an independent director, and appointed him to serve as a member of the Audit and the Human Resources Committees, all effective Sept. 1, 2012. The election of Read increases the Ingram Micro board of directors from 10 to 11."We welcome Paul to the board," said Dale R. Laurance, chairman of the board, Ingram Micro Inc. "Ingram Micro will benefit from his many years of hands-on, executive level financial experience, as well as his valuable perspective on successfully operating a complex global organization. We look forward to Paul's contribution."Read, 46, has served as chief financial officer and executive vice president for Flextronics sinceJune 30, 2008. Previously he served as the company's executive vice president of Finance for Worldwide Operations. Flextronics is a $30 billion, industry-leading, Fortune Global 500 electronics manufacturing services provider with more than 200,000 employees and operations in 30 countries. Read's financial management and operations background includes increasingly important roles at Flextronics where he has led many critical initiatives that include serving as the lead executive responsible for the integration of the Solectron acquisition. Prior to joiningFlextronics in 1995, he held various senior financial positions in the United Kingdom with Allied Steel and Wire, STI Telecommunications and Associated British Foods.Read graduated from the University of Wales as a qualified Chartered Management Accountant. About Ingram Micro Inc. As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics, technical and financial support, managed and cloud-based services, and product aggregation and distribution. The company is the only global broad-based IT distributor, serving 145 countries on six continents with the world's most comprehensive portfolio of IT products and services. Visit www.ingrammicro.com.

News Release from Cisco - Contact Center

PRESS RELEASE

AAA, CareCore National and Skowhegan Savings Bank Improve and Speed Interactions with Customers with Cisco Contact Center Solutions

Cisco Blends Telephony Technology with New Solutions to Help Companies Deliver Better, Faster and Targeted Customer Service

Related Information

John Hernandez, Vice President and General Manager, Collaboration Business Applications Business Unit

SAN JOSE, Calif., March 12, 2012 – Cisco today announced continued contact center solution momentum with a host of new customers that have deployed products from the Cisco® Customer Collaboration suite, including Cisco Unified Contact Center Enterprise, Cisco MediaSense, and the Cisco SocialMiner™ solution. New customers include AAA, a motor club and leisure travel organization; CareCore National, the largest evidence based healthcare solutions company in the U.S.; and Skowhegan Savings Bank, an independent Maine-based mutual savings bank. Through the use of Cisco Customer Collaboration solutions, AAA, CareCore National and Skowhegan Savings Bank are increasing efficiency while providing the best customer care possible.

AAA

Following goal-setting sessions in 2008 and 2009, AAA of western and central New York saw a need for more effective and efficient interactions with its employees and customers. AAA wanted to put together a member service infrastructure that connected its contact center and branch offices and supported interaction across multiple channels (such as phone, instant messaging, and e-mail). As a result, it deployed Cisco's Unified Contact Center Enterprise system with existing workforce and quality management solutions.

AAA's incorporation of Cisco's contact center solutions allowed for consistent processing, training, and call quality monitoring/scoring, providing a simplified infrastructure while lowering costs. By integrating Cisco's customer relationship management solution, AAA is able to easily associate call recordings and screen captures with the appropriate member's records, all while saving an average of 45 seconds per call by proactively presenting agents with comprehensive customer information during the call.

CareCore National

CareCore National, a company that has contracts with more than 25 health plans and works closely with 650,000 physicians, sought a solution that would lessen the burden on physicians using CareCore's contact center to gain authorization more quickly for crucial patient medical procedures.. Through the use of Cisco's Unified Contact Center Enterprise, CareCore is able to route physician contacts to the best available health plan resource, streamlining communications to improve the physician's experience while reducing costs. CareCore uses Cisco MediaSense to efficiently record conversations on the network for regulatory compliance and to potentially mine for business intelligence to improve customer interactions and processes. Through the implementation of Cisco's solutions, CareCore has improved service-level agreements by reducing the average amount of time it takes a doctor to reach a contact center agent resource from 90 to 60 seconds.

Skowhegan Savings Bank

Skowhegan Savings Bank, an independent mutual savings bank, recently deployed Cisco SocialMiner, a social media customer care solution, in order to respond to customers and prospects communicating through public social media channels. By enlisting the help of Cisco's SocialMiner, Skowhegan is able to monitor conversations surrounding its brand without incurring too much of a contact center agent's time, allowing them to focus on building deeper relationships with customers. SocialMiner helps support Skowhegan Savings' innovative and progressive approach to banking by providing a platform to listen and respond to customers' conversations across various social channels, enhancing its service and improving customer loyalty across all 10 of its banking branches.

As a worldwide market leader in contact center technology, Cisco is helping businesses and organizations elevate their customer care by combining traditional contact center technology and processes with key innovations in social media, Web 2.0 agent workspaces, video, and network-based recording and analytics.

Supporting Quotes

• Bob Leach, CIO, AAA

"Our members communicate with us in a number of ways and regardless of the channel they use, we want to be able to get that member to the best associate, whether in one of our brick –and- mortar locations, or in one of our call centers. However, we realized that we had a major gap between our vision and the technology we had to get us there.. With Cisco, we are able to provide high-quality interactions to any of our 750 handsets anywhere within minutes."

• William Moore, Executive Vice President / CTO, CareCore National

"Cisco contact center products empower CareCore National to provide industry-leading care for our customers today, while laying a strong foundation for the future.  Cisco Unified Contact Center Enterprise helps our physician clients reach the right care resource the first time.  For example CareCore National has reduced the overall time for a physician to talk to one of our medical directors from about 90 second to about 60 seconds, significantly improving the experience while lowering costs.  Cisco MediaSense lets us record calls using the network, providing optimum efficiency and scalability.  The recorded calls not only help us comply with industry regulations, but they also enhance our ability to performance-manage our care processes by integrating the call recordings directly into our cloud-based storage and care management platforms."

• Fred Haberberger, CIO, Skowhegan Savings Bank

"The customer experience is paramount at Skowhegan Savings Bank, so it's important for our clients to be able to contact us in the manner in which they prefer.  Cisco Unified Contact Center Express helps us ensure that every call gets answered by a helpful person, while Cisco SocialMiner gives us the power to engage with current and prospective customers via social media.  Cisco Customer Collaboration solutions are helping Skowhegan better serve our clients and grow our business."

• John Hernandez, Vice President and General Manager, Collaboration Business Applications Business Unit, Cisco

"Customer Collaboration encompasses exciting new technologies such as social media and network-based recording, as well as traditional contact center capabilities," said John Hernandez, vice president and general manager, Customer Collaboration business unit at Cisco. "With Cisco, companies and organizations can choose the right mix of capabilities most suited to their needs.  We're excited to see CareCore National, Skowhegan Savings Bank, and AAA of Western and Central New York exemplify this strategy."

Supporting Resources:

• For more product details and information, visit the Cisco Customer Collaboration page.
• For more information about Cisco's collaboration news and activities visit the Collaboration Blog or follow us viaTwitter @CiscoCollab.

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