I’ve been reading tons of articles about the future of shopping, the growth of mobile in the shopping experience and how major retailers are taking advantage of technology to transform their stores. Not only is online shopping the new normal, but even in-store, many shoppers prefer to get product info from their phones (PDF) rather than a live salesperson.
It’s enough to make a retailer worry that shopping in a physical store with help from a sales clerk is becoming as obsolete as using a typewriter.
4 Ways to Make the Most of Your Retail Salespeople
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