If your business sells products online, chances are you’ve received some anonymous negative reviews. Online reviews are intended to better inform consumers about online retailers (and can give businesses feedback), but it can be nearly impossible to please everyone.
Unfortunately for businesses, there’s not much that can be done about negative reviews, other than making product or service improvements. Courts have said that companies must prove that the reviews are libelous in order to have them removed. But in the case of anonymous reviews, which are allowed on plenty of sites, including Amazon, it can be nearly impossible for companies to prove anything.
Dogged by Anonymous Negative Reviews? Here's One Solution
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