If you’ve ever had an airline lose or delay your luggage, you know how much of a hassle it can be. And if you had to pay extra fees to bring that luggage with you in the first place, then you’ve likely experienced even more frustration. But that experience might be getting a bit less frustrating for consumers — though the specifics are still murky.
The Obama administration just announced a new rule that would require airlines to refund baggage fees if a passenger’s belongings are “substantially delayed.” Currently, there’s not a strict definition of what that means. And there’s also not a specific date where this new rule is set to go into effect either.
New Airline Baggage Regulations Highlight Importance of Customer Experience (Watch)
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