Comcast is bulking up its presence on Twitter and Facebook as it tries to repair the damage done by a string of very public customer service catastrophes.
The company is now hiring 40 new "social care specialists" to respond to customers over social media, adding to its existing social staff of 20. They'll be able to help with everything from scheduling appointments to troubleshooting Internet problems and setting up DVRs.
Comcast to take more complaints via Facebook and Twitter - Mar. 23, 2015
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